We are seeking an experienced and dynamic Boutique Director to lead our luxury retail store in New York. The ideal candidate will have a deep understanding of luxury retail operations, exceptional people management skills, and a proven ability to meet and exceed sales targets. As the Boutique Director, you will be responsible for managing category-wise targets for designer apparel, jewelry, and accessories, ensuring the highest level of customer experience, and maintaining the visual aesthetics of the store. You will also oversee day-to-day store operations, manage a diverse team, drive sales planning and reviews, and foster strong relationships with VIP clients.

You should have experience in the following:

• Brand building / inculcate brand ethos
• Clienteling
• Create exceptional store experience through creating differentiation
• Define and scale up service standards
• Sense of style and aesthetic

Key Responsibilities:

• Target Setting and Achievement:
  • Set and distribute sales targets across various categories, including designer apparel, jewelry, and accessories.
  • Monitor and ensure that the boutique meets or exceeds its sales goals, implementing strategies to drive performance.

• Sales Planning and Review:
  • Develop and execute comprehensive sales plans that align with the boutique’s objectives.
  • Conduct regular sales reviews, analyzing performance metrics and adjusting strategies to optimize results.

• Store Operations:
  • Oversee the daily operations of the store, ensuring that all processes are running smoothly and efficiently.
  • Manage inventory, ensure stock levels are maintained, and handle any operational issues that arise to ensure a seamless customer experience.
  • Ensure compliance with company policies and procedures, including health and safety standards.

• Customer Experience:
  • Ensure the boutique delivers an unparalleled luxury customer experience, maintaining the highest standards of service.
  • Foster relationships with VIP clients, providing personalized attention to enhance customer loyalty and retention.

• Visual Aesthetics and Store Presentation:
  • Oversee the visual aesthetics of the store, ensuring that all displays and merchandise are presented to the highest luxury standards.
  • Collaborate with visual merchandising teams to implement seasonal and promotional displays that attract and engage customers.

• Team Management and Development:
  • Lead, mentor, and develop a diverse team, fostering a collaborative and performance-driven environment.
  • Conduct regular training sessions to ensure staff are knowledgeable about products, sales techniques, and customer service best practices.
  • Manage staff schedules and ensure the boutique is adequately staffed to meet customer needs.

• Reporting and Analysis:
  • Prepare and manage daily, weekly, and monthly reports, providing insights into sales performance, customer trends, and inventory management.
  • Use data to identify opportunities for improvement and develop action plans to address any issues.

• Customer Relationship Management:
  • Manage and nurture relationships with VIP clients, ensuring they receive personalized service and attention.
  • Use CRM tools to track customer interactions, preferences, and purchase history, enhancing the customer experience.

• Experience:
  • Minimum of 10  – 15 years of experience as People Manager in luxury retail, with a strong background in managing high-end stores or boutiques.
  • Proven track record of meeting and exceeding sales targets, with experience in category management (apparel, jewellery, accessories).
  • International Luxury Market Experience

• Retail Metrics Understanding:
  • In-depth knowledge of retail metrics and KPIs, with the ability to analyze and interpret data to drive performance.

• People Management:
  • Strong leadership and team management skills, with experience in mentoring and developing a diverse team.
  • Excellent interpersonal skills, with the ability to inspire and motivate staff.

• Customer-Centric Approach:
  • A deep commitment to providing exceptional customer service, with experience in managing relationships with VIP clients.
  • Ability to create a welcoming and luxurious shopping environment.
  • Experience of Driving Customer Acquisition

• Visual Merchandising:
  • A keen eye for detail with experience in maintaining and enhancing the visual aesthetics of a luxury retail space.

• Operational Excellence:
  • Strong understanding of day-to-day store operations, inventory management, and operational efficiency.
  • Ability to handle operational challenges swiftly to ensure a smooth-running boutique.

• Communication and Organizational Skills:
  • Strong communication skills, both verbal and written, with the ability to interact effectively with clients, team members, and senior management.
  • Highly organized, with the ability to manage multiple tasks and priorities in a fast-paced environment.