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Market:NY - New York
Industry Segment:Luxury Menswear
Category:Retail Sales
Seniority:Associate
Job Type:Full time

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

As a Customer Advisor at Zegna, you will transform a customer’s store visit into a memorable luxury shopping experience. Acting as a Brand Ambassador, you will engage customers in discovering our heritage and create an atmosphere of passion and enthusiasm for the Zegna collections. Reporting directly to the Store Manager, you will maximize sales through retail operational excellence and support the overall store visual and image.

Responsibilities

  • Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow.
  • Demonstrate an entrepreneurial mindset in developing the business.
  • Network to attract new customers and develop a customer database.
  • Consult with customers to discover their needs and exceed expectations.
  • Create opportunities for customers to experience multiple Zegna brands and products.
  • Promote Zegna Made-to-Measure service as part of the selling repertoire.
  • Utilize technology to offer a complete and integrated luxury experience.
  • Leverage “Zegna Stories” to support and enhance the selling ceremony.
  • Collate useful and accurate customer data in accordance with Zegna CRM procedures.
  • Cultivate future customer connections with Zegna through CRM after-sales activities.
  • Resolve customer issues or complaints with empathy, adhering to Zegna customer service policies.
  • Drive and perform onsite audits of store physical inventories.
  • Develop in-depth knowledge of Zegna products and translate such knowledge into customer benefits.
  • Communicate customer, product, and other store information within the store team.
  • Support the orientation of new staff as a learning coach or “buddy” if assigned.
  • Measure performance using Zegna customer service and sales KPIs.
  • Adhere to Zegna store operations and time and attendance policies.

Requirements

  • Passionate and open-minded.
  • Ability to self-learn and self-develop.
  • Generates customer delight.
  • Proficient with digital technology.
  • Familiarity with Apple products is a plus.
  • Excellent written and verbal communication skills.

MarketNY - New York
Industry SegmentLuxury Menswear
CategoryRetail Sales
SeniorityAssociate
Job TypeFull time

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Menswear
Single Page

No longer accepting applications

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Customer Advisor
Ermenegildo Zegna
Manhasset
Luxury Menswear
Full time
Posted 3 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Ermenegildo Zegna

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

No longer accepting applications

Customer Advisor

Posted 3 months ago
Manhasset
Market: NY - New York
Industry Segment: Luxury Menswear
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Customer Advisor
Ermenegildo Zegna
Manhasset
Luxury Menswear
Full time
Posted 3 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Ermenegildo Zegna

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Customer Advisor

Ermenegildo Zegna

Manhasset

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Customer Advisor
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Manhasset

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