Summary

As a Customer Advisor at Zegna, you will transform a customer’s store visit into a memorable luxury shopping experience. Acting as a Brand Ambassador, you will engage customers in discovering our heritage and create an atmosphere of passion and enthusiasm for the Zegna collections. You will build lasting relationships with customers, beginning with a warm welcome and providing the highest level of service.

Responsibilities

• Provide memorable luxury in-store customer service by following the Zegna Selling Flow.
• Demonstrate an entrepreneurial mindset to develop the business.
• Network effectively to attract new customers and develop a customer database.
• Consult with customers to discover their needs and exceed their expectations.
• Create opportunities for customers to experience multiple Zegna brands and products.
• Utilize technology to offer a complete and integrated luxury experience.
• Leverage “Zegna Stories” to enhance the selling ceremony.
• Collate useful and accurate customer data in accordance with Zegna CRM procedures.
• Cultivate future customer connections through CRM after-sales activities.
• Resolve customer issues or complaints with empathy, adhering to Zegna policies.
• Drive and perform onsite audits of store physical inventories.
• Develop in-depth knowledge of Zegna products and translate it into customer benefits.
• Communicate customer, product, and store information within the team.
• Support the orientation of new staff as a learning coach or “buddy” if assigned.
• Measure performance using Zegna customer service and sales KPIs.
• Adhere to Zegna store operations and time and attendance policies.

Requirements

• Passionate and open-minded.
• Ability to self-learn and self-develop.
• Generate customer delight.
• Proficient with digital technology.
• Familiarity with Apple products is a plus.
• Excellent written and verbal communication skills.