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Market:MI - Troy
Industry Segment:Luxury FashionLuxury Menswear
Category:Customer Service
Seniority:Supervisor
Job Type:Full time

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

As a Service Lead at Burberry in Troy, MI, you will oversee the daily floor supervision of the sales team, ensuring exceptional customer experiences and driving sales goal attainment. You will provide real-time performance coaching to enhance the overall Burberry Experience.

Responsibilities

  • Supervise, assist, and motivate sales associates to deliver high-value experiences to every client.
  • Partner with associates to improve selling skills and achieve sales goals and KPIs.
  • Lead a high-performing, customer-facing, service-oriented team.
  • Manage customer flow to ensure excellent service and no unattended clients.
  • Drive partnership on the selling floor between sales associates, specialists, stock associates, and operations team.
  • Coach “in the moment” and after transactions to ensure proper follow-through on actions.
  • Develop and retain talented employees through recognition and performance reviews.
  • Deliver the Burberry Experience to customers when necessary.
  • Partner with store management to set goal expectations and deliver performance feedback.
  • Resolve difficult customer issues and escalate to management when necessary.
  • Drive the digital experience in-store and use digital resources for communication.
  • Assist with the opening and closing of the store, including securing doors and merchandise.

Requirements

  • Advanced knowledge of POS system.
  • Experience with Apple mobile devices and digital tools.
  • 1-2 years of supervisory or management experience in retail sales.

MarketMI - Troy
Industry SegmentLuxury FashionLuxury Menswear
CategoryCustomer Service
SenioritySupervisor
Job TypeFull time

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Fashion, Luxury Menswear
Single Page
No data was found
Service Lead
Burberry
Troy
Luxury Fashion, Luxury Menswear
Full time
Posted 1 week ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Burberry

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

Copied

Service Lead

Posted 1 week ago
Troy
Market: MI - Troy
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Customer Service
Seniority: Supervisor
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page
No data was found
Service Lead
Burberry
Troy
Luxury Fashion, Luxury Menswear
Full time
Posted 1 week ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Burberry

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

Copied

Service Lead

Burberry

Troy

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