Summary

As a Senior Leader in Home Delivery, you will lead RH’s vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH’s people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.

Responsibilities

• Live RH’s Vision, Values, and Beliefs every day.
• Assess, coach, train, mentor, and develop direct reports to perform at an optimal level.
• Strategically plan, direct, and oversee daily workflow and deliverables across all functions.
• Own all facets of P&L management and accountability, including analysis and reporting.
• Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries.
• Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery.
• Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions to ensure site compliance to standards.
• Address and resolve escalated customer service issues in a timely and thorough manner.

Requirements

• 5+ years leadership experience in furniture home delivery, warehouse operations, or similar field; ability to lead third-party carrier providers.
• Adept at hiring, training, coaching, and executing all facets of employee performance.
• Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles.
• Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills.
• Relentless passion for providing world-class service within the organization and to our customers.
• Computer literacy is a must. MS Word and Excel are used daily and extensively in this position.
• Ability to visit clients in assigned geographic territory.
• Must pass background, MVR, and drug screen.
• Ability to lift at least 50lbs.