Summary

As the Operations Supervisor at Zegna in Chicago, you will play a crucial role in ensuring the smooth and efficient execution of store operations. You will be responsible for implementing store operational policies, supporting the annual audit process, and streamlining sales support activities.

Responsibilities

• Support day-to-day operations of the retail business, ensuring smooth and efficient execution.
• Monitor merchandise flow from suppliers to stores, addressing any discrepancies proactively.
• Review and enhance merchandise receiving procedures and stockroom management to improve efficiency.
• Collaborate with General Manager to develop, implement, and communicate Store Operating Policies and Procedures, ensuring compliance.
• Oversee and process merchandise transfer requests between stores and e-commerce platforms.
• Coordinate and prioritize daily shipments to optimize delivery timelines and efficiency.
• Maintain a clean and organized stockroom environment.
• Perform point-of-sale transactions, including sales, returns, and exchanges.
• Create and update customer profiles while leading special CRM projects, such as re-engagement initiatives.
• Oversee and manage the alterations process to ensure timely delivery and customer satisfaction.
• Handle procurement of packaging materials, supplies, and general store essentials.
• Coordinate invoice processing with management to ensure timely payments to vendors.
• Take on additional projects and provide administrative support as needed.
• Deliver exceptional customer service on the sales floor when required.
• Supervise inventory management processes and implement procedures to maintain accuracy and integrity.
• Assist stores with resolving customer-related issues efficiently and professionally.

Requirements

• Associates degree or higher (preferred).
• 2–3 years of experience in a retail back-of-house environment.
• Capable of lifting and carrying items weighing 30–40 pounds.
• Demonstrate exceptional attention to detail and the ability to meet deadlines consistently.
• Exhibit strong customer service skills with a proactive and solutions-oriented approach.
• Display excellent analytical and organizational abilities, ensuring operational efficiency.
• Proficient in computer skills, including familiarity with retail systems and tools.