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Market:TX - Dallas
Industry Segment:Luxury FashionLuxury MenswearLuxury Watches and Jewelry
Category:Operations
Seniority:Manager
Job Type:Full time

Richemont is the owner of prestigious Maisons, recognised for their excellence in jewellery, watches, fashion and accessories. They are renowned for their distinctive heritage, craftsmanship and creativity.

Our unique and diverse portfolio also includes leading online distributors that are focused on expert curation and technological innovation to deliver the highest standards of service. All our Maisons and businesses are committed to conducting business responsibly, while creating memorable experiences for today’s highly sophisticated consumers.

Our Maison teams are constantly embracing innovation and challenging existing boundaries – through the timeless pieces of artistry that they craft or the steps they are taking to reinvent retail for the future.

Our experts have a passion for detail and precision that is shared across all our Maisons and exemplified by our design techniques and savoir faire.

Backed by Richemont’s long-standing commitment to doing business responsibly, our Maisons and businesses look to enhance the sustainability of products and processes, and the skills and wellbeing of our people.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

As a Workforce Management & Insights Senior Manager at Richemont in Grand Prairie, TX, you will lead the Workforce Management (WFM) team in implementing industry best-in-class resource planning services. Your role will involve optimizing staffing levels, driving efficiency, and ensuring customer satisfaction while maintaining compliance and security standards.

Responsibilities

  • Own all WFM-related processes and tools, including forecasting, scheduling, reporting, and analysis.
  • Develop and implement Capacity Plans to ensure optimal staffing levels and service delivery.
  • Lead and develop a team of WFM Specialists, providing mentoring and professional development opportunities.
  • Develop and implement metrics, reports, and dashboards to measure WFM-specific KPIs.
  • Collaborate with cross-functional teams to develop and implement best practices in workforce management and scheduling.
  • Coordinate special projects and programs as needed.

Requirements

  • 8+ years of experience in workforce management, with a minimum of 5 years leading WFM teams.
  • Strong understanding of workforce management principles and effective leadership skills.
  • Proficiency with workforce management software (e.g., Calabrio, NICE IEX, Verint, Aspect).
  • Lean Six Sigma Black Belt (CLSSBB), Project Management Institute Project Management Professional (PMP), COPC, Customer Experience (CX) certifications preferred.
  • Strong critical thinking, organizational, and communication skills.

MarketTX - Dallas
Industry SegmentLuxury FashionLuxury MenswearLuxury Watches and Jewelry
CategoryOperations
SeniorityManager
Job TypeFull time

Richemont is the owner of prestigious Maisons, recognised for their excellence in jewellery, watches, fashion and accessories. They are renowned for their distinctive heritage, craftsmanship and creativity.

Our unique and diverse portfolio also includes leading online distributors that are focused on expert curation and technological innovation to deliver the highest standards of service. All our Maisons and businesses are committed to conducting business responsibly, while creating memorable experiences for today’s highly sophisticated consumers.

Our Maison teams are constantly embracing innovation and challenging existing boundaries – through the timeless pieces of artistry that they craft or the steps they are taking to reinvent retail for the future.

Our experts have a passion for detail and precision that is shared across all our Maisons and exemplified by our design techniques and savoir faire.

Backed by Richemont’s long-standing commitment to doing business responsibly, our Maisons and businesses look to enhance the sustainability of products and processes, and the skills and wellbeing of our people.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Fashion, Luxury Menswear, Luxury Watches and Jewelry
Single Page
No data was found
Workforce Management Insights Senior Manager
Richemont
Grand Prairie
Luxury Fashion, Luxury Menswear, Luxury Watches and Jewelry
Full time
Posted 1 week ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Richemont

Richemont is the owner of prestigious Maisons, recognised for their excellence in jewellery, watches, fashion and accessories. They are renowned for their distinctive heritage, craftsmanship and creativity.

Our unique and diverse portfolio also includes leading online distributors that are focused on expert curation and technological innovation to deliver the highest standards of service. All our Maisons and businesses are committed to conducting business responsibly, while creating memorable experiences for today’s highly sophisticated consumers.

Our Maison teams are constantly embracing innovation and challenging existing boundaries – through the timeless pieces of artistry that they craft or the steps they are taking to reinvent retail for the future.

Our experts have a passion for detail and precision that is shared across all our Maisons and exemplified by our design techniques and savoir faire.

Backed by Richemont’s long-standing commitment to doing business responsibly, our Maisons and businesses look to enhance the sustainability of products and processes, and the skills and wellbeing of our people.

Copied

Workforce Management Insights Senior Manager

Posted 1 week ago
Grand Prairie
Market: TX - Dallas
Industry Segment: Luxury Fashion, Luxury Menswear, Luxury Watches and Jewelry
Category: Operations
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page
No data was found
Workforce Management Insights Senior Manager
Richemont
Grand Prairie
Luxury Fashion, Luxury Menswear, Luxury Watches and Jewelry
Full time
Posted 1 week ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Richemont

Richemont is the owner of prestigious Maisons, recognised for their excellence in jewellery, watches, fashion and accessories. They are renowned for their distinctive heritage, craftsmanship and creativity.

Our unique and diverse portfolio also includes leading online distributors that are focused on expert curation and technological innovation to deliver the highest standards of service. All our Maisons and businesses are committed to conducting business responsibly, while creating memorable experiences for today’s highly sophisticated consumers.

Our Maison teams are constantly embracing innovation and challenging existing boundaries – through the timeless pieces of artistry that they craft or the steps they are taking to reinvent retail for the future.

Our experts have a passion for detail and precision that is shared across all our Maisons and exemplified by our design techniques and savoir faire.

Backed by Richemont’s long-standing commitment to doing business responsibly, our Maisons and businesses look to enhance the sustainability of products and processes, and the skills and wellbeing of our people.

Copied

Workforce Management Insights Senior Manager

Richemont

Grand Prairie

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