The Administrative Support functions as both a back-of-house support position and a front-of-house client-facing assistant. The Administrative Associate must be an effective multi-tasker, and is also responsible for representing the our brand through our Core Values in their day-to-day responsibilities. This position may be required to work weekends, some holidays, and peak sales periods.

Responsibilities

• Answer incoming phone calls and direct calls to the appropriate associate or department. Ensure proper flow of correspondence for all messages through the store.
• Initiate mail flow distribution through the store.
• Engage in clerical duties such as acquisition of supplies, clerical duties, and point-of-sale duties.
• Help coordinate and optimize the shipping and distribution process between corporate headquarters, customers, and stores. Review and assure adherence to proper shipping insurance procedures.
• Assist with sales fulfillment process including, ringing sales, running customer credit cards, processing checks, handling cash, gift-wrapping, New Purchase Certificate (NPC) creation, and activating warranties.
• Engage clients who are waiting for assistance from specific associates or on specialized products.
• Attend regularly-scheduled staff training meetings, in-store vendor trainings, and monthly product trend sessions to ensure development and contributions to team and store success.
• Various other administrative functions relating to support of sales and revenue process.

• Excellent verbal and written communication skills.
• Ability to stay calm in high-pressure or fast-moving situations, both behind the scenes and in front of clients.
• Strong organizational skills.
• Ability to work both independently and collectively with team members as needed.
• Ability to handle and work with small, high-value merchandise.
• Proficiency in Point of Sales (POS) systems and Microsoft Suite.

• High school diploma or equivalent (GED) and 1 year of relevant experience with administrative work or in retail inventory positions.
• Experience in high-end jewelry or luxury environments.
• Administrative experience in a fast-paced environment.
• Experience working in back offices or inventory offices for multi-store or multi-location retail companies.