Summary

As a Project Leader in Customer Experience at RH, you will play a crucial role in coordinating cross-functional teams to deliver comprehensive project plans. Your focus will be on driving customer satisfaction and revenue through exceptional service and project management skills.

Responsibilities

• Live RH’s Vision, Values, and Beliefs every day.
• Drive customer satisfaction and revenue through knowledge of people, process, and technology.
• Ensure all projects are completed on time, within budget, and meet top quality standards.
• Provide a luxury experience for RH customers.
• Possess an elevated aptitude and knowledge of RH products, processes, and systems.
• Learn and communicate the RH design point of view and product assortment.
• Cultivate cross-functional relationships to deliver projects successfully.
• Resolve complex customer projects or operational issues by partnering cross-functionally.
• Maintain a keen understanding of luxury needs and expectations.

Requirements

• 3+ years of project management experience within customer service.
• Poise and confidence to interact with high-end customers while maintaining confidentiality.
• Demonstrated attention to detail and ability to manage multiple competing priorities.
• Ability to elevate RH’s standard for customer service by ensuring the best service levels.
• Excellent verbal and written communication skills.
• Strong technical aptitude and comfort navigating multiple systems.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.