Summary

As a Customer Service Representative at EssilorLuxottica in Grants Pass, you will be responsible for handling calls from new and existing business clients, addressing a variety of requests efficiently and effectively. You will use your knowledge of Luxottica products and services to provide support, offer information, and place orders, ensuring customer satisfaction and business retention.

Responsibilities

• Answer incoming calls and process orders.
• Resolve customer complaints and troubleshoot issues to determine the best path for resolution.
• Document customer interactions and track call types accurately.
• Maintain support service levels and uphold Luxottica’s Customer Service standards.
• Follow up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
• Take inbound phone calls for up to 90% of assigned shift.
• Perform all other duties as assigned.

Requirements

• High school diploma.
• 1+ years of experience in customer service, hospitality, or call center environment.
• Excellent telephone etiquette and communication skills.
• Strong verbal and written communication skills.
• Demonstrated listening and comprehension skills.
• Ability to maintain composure in difficult customer situations.
• Excellent time management skills and ability to prioritize tasks efficiently.
• Strong PC skills including MS Office; Word and Excel.
• Ability to navigate information systems and internet.
• Preferred: Higher education degree, experience using SAP, experience in the optical industry, and bilingual in Spanish or French.