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Market:NY - New York
Industry Segment:Luxury Menswear
Category:Retail Sales
Seniority:Associate
Job Type:Full time

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

As a Customer Advisor at ZEGNA’s Meatpacking boutique, you will transform customer visits into memorable luxury shopping experiences. Acting as a Brand Ambassador, you will engage customers with the ZEGNA heritage and collections, building lasting relationships through exceptional service.

Responsibilities

  • Provide luxury in-store customer service following the ZEGNA Selling Flow.
  • Develop the business with an entrepreneurial mindset.
  • Network to attract new customers and maintain a customer database.
  • Consult with customers to discover their needs and exceed expectations.
  • Create opportunities for customers to experience multiple ZEGNA brands.
  • Promote ZEGNA Made-to-Measure service where appropriate.
  • Utilize technology to offer an integrated luxury experience.
  • Leverage “ZEGNA Stories” to enhance the selling ceremony.
  • Collate customer data in accordance with CRM procedures.
  • Resolve customer issues with empathy, adhering to service policies.
  • Perform onsite audits of store inventories.
  • Communicate customer and store information within the team.
  • Support new staff orientation as a learning coach if assigned.
  • Measure performance using customer service and sales KPIs.

Requirements

  • Passionate, curious, and open-minded with a desire to grow.
  • Strong ability to self-learn and invest in personal development.
  • Excel at creating memorable customer experiences.
  • Proficient with digital technology and various platforms.
  • Familiarity with Apple products is a plus.
  • Excellent written and verbal communication skills.

MarketNY - New York
Industry SegmentLuxury Menswear
CategoryRetail Sales
SeniorityAssociate
Job TypeFull time

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Menswear
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Customer Advisor – Meatpacking
Ermenegildo Zegna
New York
Luxury Menswear
Full time
Posted 4 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Ermenegildo Zegna

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Copied

Customer Advisor – Meatpacking

Posted 4 weeks ago
New York
Market: NY - New York
Industry Segment: Luxury Menswear
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page
No data was found
Customer Advisor – Meatpacking
Ermenegildo Zegna
New York
Luxury Menswear
Full time
Posted 4 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Ermenegildo Zegna

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Copied

Customer Advisor – Meatpacking

Ermenegildo Zegna

New York

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Customer Advisor – Meatpacking
Ermenegildo Zegna
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