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Market:NY - New York
Industry Segment:Beauty and FragranceEyewearLuxury FashionLuxury MenswearSpirits and Beverage
Category:IT
Seniority:Manager
Job Type:Full time

Bernard Arnault has led the Group since 1989 and is the majority shareholder, pursuing a clearly focused vision: make LVMH the world leader in luxury. An unprecedented portfolio of iconic brands makes LVMH unique in the world, a Group that has continued to grow and thrive since its founding.

LVMH’s development initially centered on acquiring brands, bringing them the benefits of the Group’s proven expertise, nurturing their growth while respecting their distinctive identities. All LVMH Maisons share a strong belief that the desirability of their products is intimately linked to their sustainability. This is why LVMH has always ensured that product manufacturing complies with the highest ethical, environmental and social standards.

Corporate philanthropy in support of the arts and culture has been a cornerstone of the Group since its creation and a guiding force behind its development. This philanthropy resonates with the values of skilled professionalism, excellence and creativity shared by our Maisons, values that characterize their artistic, cultural and social contributions. Initiated by Bernard Arnault in 2006, the Fondation Louis Vuitton opened to the public in 2014, a breathtaking embodiment of the philanthropy pursued by the Group and its Maisons.

With 75 Maisons in key sectors of the luxury industry—Wines & Spirits, Fashion & Leather Goods, Fragrance & Cosmetics, Watches & Jewelry, Selective retailing and Other activities, including Hospitality and Media—LVMH is now the world leader in luxury. The Group’s economic footprint in the regions where it operates—80 countries around the world—extends far beyond simply business performance by creating value at multiple levels thanks to our activities.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

The Employee Experience IT Lead will play a crucial role in enhancing the experience for corporate and retail employees by managing IT processes and collaborating with various departments. This position involves updating and redesigning processes related to Employee Experience, such as onboarding and offboarding, and ensuring efficient communication and service delivery.

Responsibilities

  • Collaborate with HR and Retail Operations to refine service delivery processes.
  • Analyze service metrics and implement improvements for superior internal service delivery.
  • Update and optimize local IT support processes and knowledge base.
  • Supervise service and process ticket flows to reduce backlogs and accelerate resolution times.
  • Coordinate with global IT teams to align processes and meet SLAs.
  • Administer ServiceNow for the Americas region, enhancing user efficiency.
  • Conduct process improvement workshops with staff and vendors.
  • Drive ServiceNow migration and integrate O365 L2 support.
  • Audit Maison applications and services for process streamlining.

Requirements

  • 5+ years of experience in retail or hospitality industry.
  • Experience as an ITSM Administrator or similar role.
  • Proficiency in configuring and customizing ITSM platforms.
  • Strong communication and training skills.
  • Experience with ServiceNow or similar platforms.
  • Familiarity with change management in IT services.
  • Background in working with cross-functional teams and external vendors.

MarketNY - New York
Industry SegmentBeauty and FragranceEyewearLuxury FashionLuxury MenswearSpirits and Beverage
CategoryIT
SeniorityManager
Job TypeFull time

Bernard Arnault has led the Group since 1989 and is the majority shareholder, pursuing a clearly focused vision: make LVMH the world leader in luxury. An unprecedented portfolio of iconic brands makes LVMH unique in the world, a Group that has continued to grow and thrive since its founding.

LVMH’s development initially centered on acquiring brands, bringing them the benefits of the Group’s proven expertise, nurturing their growth while respecting their distinctive identities. All LVMH Maisons share a strong belief that the desirability of their products is intimately linked to their sustainability. This is why LVMH has always ensured that product manufacturing complies with the highest ethical, environmental and social standards.

Corporate philanthropy in support of the arts and culture has been a cornerstone of the Group since its creation and a guiding force behind its development. This philanthropy resonates with the values of skilled professionalism, excellence and creativity shared by our Maisons, values that characterize their artistic, cultural and social contributions. Initiated by Bernard Arnault in 2006, the Fondation Louis Vuitton opened to the public in 2014, a breathtaking embodiment of the philanthropy pursued by the Group and its Maisons.

With 75 Maisons in key sectors of the luxury industry—Wines & Spirits, Fashion & Leather Goods, Fragrance & Cosmetics, Watches & Jewelry, Selective retailing and Other activities, including Hospitality and Media—LVMH is now the world leader in luxury. The Group’s economic footprint in the regions where it operates—80 countries around the world—extends far beyond simply business performance by creating value at multiple levels thanks to our activities.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Beauty and Fragrance, Eyewear, Luxury Fashion, Luxury Menswear, Spirits and Beverage
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Employee Experience IT Lead
LVMH
New York
Beauty and Fragrance, Eyewear, Luxury Fashion, Luxury Menswear, Spirits and Beverage
Full time
Posted 2 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About LVMH

Bernard Arnault has led the Group since 1989 and is the majority shareholder, pursuing a clearly focused vision: make LVMH the world leader in luxury. An unprecedented portfolio of iconic brands makes LVMH unique in the world, a Group that has continued to grow and thrive since its founding.

LVMH’s development initially centered on acquiring brands, bringing them the benefits of the Group’s proven expertise, nurturing their growth while respecting their distinctive identities. All LVMH Maisons share a strong belief that the desirability of their products is intimately linked to their sustainability. This is why LVMH has always ensured that product manufacturing complies with the highest ethical, environmental and social standards.

Corporate philanthropy in support of the arts and culture has been a cornerstone of the Group since its creation and a guiding force behind its development. This philanthropy resonates with the values of skilled professionalism, excellence and creativity shared by our Maisons, values that characterize their artistic, cultural and social contributions. Initiated by Bernard Arnault in 2006, the Fondation Louis Vuitton opened to the public in 2014, a breathtaking embodiment of the philanthropy pursued by the Group and its Maisons.

With 75 Maisons in key sectors of the luxury industry—Wines & Spirits, Fashion & Leather Goods, Fragrance & Cosmetics, Watches & Jewelry, Selective retailing and Other activities, including Hospitality and Media—LVMH is now the world leader in luxury. The Group’s economic footprint in the regions where it operates—80 countries around the world—extends far beyond simply business performance by creating value at multiple levels thanks to our activities.

No longer accepting applications

Employee Experience IT Lead

Posted 2 weeks ago
New York
Market: NY - New York
Industry Segment: Beauty and Fragrance, Eyewear, Luxury Fashion, Luxury Menswear, Spirits and Beverage
Category: IT
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Employee Experience IT Lead
LVMH
New York
Beauty and Fragrance, Eyewear, Luxury Fashion, Luxury Menswear, Spirits and Beverage
Full time
Posted 2 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About LVMH

Bernard Arnault has led the Group since 1989 and is the majority shareholder, pursuing a clearly focused vision: make LVMH the world leader in luxury. An unprecedented portfolio of iconic brands makes LVMH unique in the world, a Group that has continued to grow and thrive since its founding.

LVMH’s development initially centered on acquiring brands, bringing them the benefits of the Group’s proven expertise, nurturing their growth while respecting their distinctive identities. All LVMH Maisons share a strong belief that the desirability of their products is intimately linked to their sustainability. This is why LVMH has always ensured that product manufacturing complies with the highest ethical, environmental and social standards.

Corporate philanthropy in support of the arts and culture has been a cornerstone of the Group since its creation and a guiding force behind its development. This philanthropy resonates with the values of skilled professionalism, excellence and creativity shared by our Maisons, values that characterize their artistic, cultural and social contributions. Initiated by Bernard Arnault in 2006, the Fondation Louis Vuitton opened to the public in 2014, a breathtaking embodiment of the philanthropy pursued by the Group and its Maisons.

With 75 Maisons in key sectors of the luxury industry—Wines & Spirits, Fashion & Leather Goods, Fragrance & Cosmetics, Watches & Jewelry, Selective retailing and Other activities, including Hospitality and Media—LVMH is now the world leader in luxury. The Group’s economic footprint in the regions where it operates—80 countries around the world—extends far beyond simply business performance by creating value at multiple levels thanks to our activities.

Employee Experience IT Lead

LVMH

New York

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