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Market:TX - Dallas
Industry Segment:Luxury Menswear
Category:Operations
Seniority:Manager
Job Type:Full time

We are pioneers at everything we do, and we work hard to keep it that way. Our pioneering spirit generates a contagious energy, which is what enables us to keep putting new ideas into practice.

Our strength lies in our formula: straight to the point and still personal. Fast and effective. Combining craftsmanship with flair.

There are few things that distract us. This approach enables us to create an environment in which our customers feel that we only have eyes for them. We are there for people who want to be seen.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

As a Regional Customer Operations Manager, you will lead customer service efforts across the US and EMEA regions, driving excellence in service delivery and optimizing operations to enhance the customer experience. Reporting to the Global Head of Customer Service, you will align customer service strategies with regional needs, working closely with Product, Engineering, and Retail Operations teams.

Responsibilities

  • Develop and execute customer service strategies that align with company objectives and regional demands.
  • Define and monitor KPIs, fostering continuous improvements in customer satisfaction, operational efficiency, and service excellence.
  • Lead and mentor regional customer service teams, fostering a culture of accountability and high performance.
  • Assess and refine current service processes, implementing region-specific improvements and standardizing best practices.
  • Identify opportunities to enhance the customer journey and build loyalty by analyzing customer feedback.
  • Generate and present regular reports on service performance within the region.
  • Design and manage escalation procedures for complex issues.

Requirements

  • 6+ years in customer service management with a track record of successful strategy implementation.
  • Skilled in customer service software and CRM systems, with a background in change management and process improvement.
  • Strong communication and interpersonal abilities.
  • Demonstrated ability to manage teams across locations, with cultural awareness and adaptability.

MarketTX - Dallas
Industry SegmentLuxury Menswear
CategoryOperations
SeniorityManager
Job TypeFull time

We are pioneers at everything we do, and we work hard to keep it that way. Our pioneering spirit generates a contagious energy, which is what enables us to keep putting new ideas into practice.

Our strength lies in our formula: straight to the point and still personal. Fast and effective. Combining craftsmanship with flair.

There are few things that distract us. This approach enables us to create an environment in which our customers feel that we only have eyes for them. We are there for people who want to be seen.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Menswear
Single Page
No data was found
Regional Customer Operations Manager
Suitsupply
Dallas
Luxury Menswear
Full time
Posted 4 days ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Suitsupply

We are pioneers at everything we do, and we work hard to keep it that way. Our pioneering spirit generates a contagious energy, which is what enables us to keep putting new ideas into practice.

Our strength lies in our formula: straight to the point and still personal. Fast and effective. Combining craftsmanship with flair.

There are few things that distract us. This approach enables us to create an environment in which our customers feel that we only have eyes for them. We are there for people who want to be seen.

Copied

Regional Customer Operations Manager

Posted 4 days ago
Dallas
Market: TX - Dallas
Industry Segment: Luxury Menswear
Category: Operations
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page
No data was found
Regional Customer Operations Manager
Suitsupply
Dallas
Luxury Menswear
Full time
Posted 4 days ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Suitsupply

We are pioneers at everything we do, and we work hard to keep it that way. Our pioneering spirit generates a contagious energy, which is what enables us to keep putting new ideas into practice.

Our strength lies in our formula: straight to the point and still personal. Fast and effective. Combining craftsmanship with flair.

There are few things that distract us. This approach enables us to create an environment in which our customers feel that we only have eyes for them. We are there for people who want to be seen.

Copied

Regional Customer Operations Manager

Suitsupply

Dallas

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Regional Customer Operations Manager
Suitsupply
Confidential Company
Dallas

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