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Quality Assurance Inspector (After Sales Service)
Tiffany & Co.
Queens
Luxury Watches and Jewelry
Full time
Posted 2 weeks ago
Copied
Market: NY - New York
Industry Segment: Luxury Watches and Jewelry
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Quality Assurance Inspector is responsible for performing inspections of client owned serviced merchandise that includes jewelry, silver goods, holloware, watches, clocks, leather goods, engraving and sunglasses using established standards and specifications. They are responsible for documenting and communicating inspection results to the Repair Services team as well as Operations staff within the TSC to ensure final servicing quality meets the client’s expectations. Inspectors will assist in communication of issues and solutions to ensure high quality results and optimum service levels. The QA Inspector will also participate in training of new team members.

What You’ll Do:

  • Perform inspections on serviced new and client owned merchandise (Com) using the established Com Repair Standards. Record the pertinent details of each inspection using detailed knowledge and expertise of the business. Provide detailed inspection results to technicians to result in servicing that meets standards. Inspect gemstones to evaluate against standards to Tco guidelines.
  • Physically and systematically manage the work flow of orders through the department. Work with team mates to review incoming merchandise and provide direction on next steps that includes prioritizing client due dates, inspection needs and solutions to ensure accurate completion.
  • Accurately maintain department systematic records and reports to capture inspection results and trends. Partner with technicians and management to identify methods to improve overall servicing quality.

Required Qualifications:

  • High school diploma or equivalent
  • Minimum 4 years’ of jewelry experience
  • Completion of Graduate Gemology degree or completion of GIA courses
  • Previous Quality Assurance experience
  • Previous microscope experience
  • Ability to work using microscope for extended periods
  • Proficiency with Microsoft Excel, Word and Outlook
  • Flexible work schedule and ability to work overtime when as needed, including possible weekends
  • Customer Service orientation
  • Meticulous attention to detail
  • Strong English language verbal and written communication skills

Preferred Qualifications:

  • Undergraduate degree
  • Proficiency with any of the following: JDE One World, E1 and Business Objects
  • Knowledge in As400, MIPS, POS or Compass
  • Demonstrated ability to identify and provide resolution for areas of improvement
  • Tiffany & Co. product knowledge

About Tiffany & Co.

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.

Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.

The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

Quality Assurance Inspector (After Sales Service)
Tiffany & Co.
Queens
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Quality Assurance Inspector (After Sales Service)
Tiffany & Co.
Queens

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