fbpx
Single Page
Team Lead, Client Development- the Americas
Tiffany & Co.
Parsippany
Luxury Watches and Jewelry
Full time
Posted 2 weeks ago
Copied
Market: NJ - Northern
Industry Segment: Luxury Watches and Jewelry
Category: Client Development
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Overview:

The Client Development Team Lead leads his/her team to deliver a luxury and personal client experience across all contact channels and client touchpoints to drive sales and lifetime loyalty and value. The team lead is accountable for ensuring his/her team consistently meets and/or exceeds commercial and client experience targets. The Team Lead is a dynamic, collaborative and inspiring business owner, people leader, who builds long-term relationships with internal and external clients. The Client Development Team lead will be responsible for Client Development for our E-retail clients by building a relevant and client centric outreach plan.

Key Accountabilities:

Business Accountability:

Responsible to drive the team to achieve or exceed commercial and client experience targets every month and deliver luxury client services that drive lifetime value and loyalty.

  • Communicate the key business goals to the team in a simple, clear, and motivating way. Goals include the commercial target (Sales), and client experience goals (service levels, client experience, client satisfaction).
  • Track progress of the team towards the goals and identify with the team gaps, opportunities, and success stories to drive behaviors and actions that will get the team to meet or exceed the target.
  • Understand and analyze the business and client context, looking at internal and external trends and ecosystem.
  • Define and implement process and action plans to feed and develop the customer/prospect database, and to improve data quality through different channels.
  • Coaching the team of client advisors to develop and build meaningful and lasting relationships with top digital clients remotely.
  • Demonstrate business and team leadership in the day-to-day business decisions & activities, play an active role in supporting and helping the team manage client activities and relationship role modeling winning behaviors.

People Management:

  • Hire and retain the best talents to ensure a winning team and create best in class luxury client experiences. Network and recruit to build a pipeline of diverse, highly skilled talent.
  • Continuously train, coach behaviors, and provide feedback to his/her team to drive performance excellence and elevate client experiences and client relationships across all client touchpoints. The team lead will listen & assess each Client Advisor at least 2x per month and provide live coaching in the client experiences and behaviors leveraging the performance excellence toolkit and in close partnership with the learning team / coach.
  • Continuously communicate 360 brand and business strategies and context to the team and gather inputs from the team on client trends and topics. Lead regular cadence of team huddles.
  • Manage performance issues and capability gaps proactively and timely.

Client Experience:

The team lead is responsible for ensuring his/her team always delivers best-in-class luxury client experiences that drive loyalty and long-term lifetime value.

  • Continuously elevate the level of client experience delivered by the team through continuous coaching of behaviors.
  • Closely monitor the quality of the client experiences through the internal assessment (performance excellence program) and external inputs (TEI/Voice of Client) as well as keeping an eye on competition and market best practices.
  • Address key gaps with specific action plans, partnering closely with the learning team.

Execution Excellence and Team Effectiveness:

  • Ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.
  • General responsibilities for the tracking and alignment of the Client Development budget.
  • Assist in creating KPIs, Cs playbooks, training courses, and educational materials for other members of the department.
  • Conduct/leverage research and analysis to drive client targeting initiatives by helping to identify new business opportunities with existing and prospective clients.
  • Monitor productivity and schedules of team members and provide inputs / partner with resource planning and manager to optimize team resource allocation as needed to support client demand and sales.
  • Ensure compliance with all internal control procedures.

Required Qualifications:

  • 3+ years of retail or luxury experience or relevant customer related experience (e.g., hospitality)
  • Proven track record in client relationship building, sales generation, managing the achievement of sales results
  • Team management experience
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays
  • Proven ability to develop new opportunities and maintain client relationships
  • Proficiency with Microsoft Office, Client tracking systems and Point of Sales (POS) system
  • Flexibility to work in various roles based on business needs
  • Must have authorization to work in the United States or in the country where the position is based

Preferred Qualifications:

  • Retail & Luxury experience
  • College/ University degree
  • Salesforce Experience

About Tiffany & Co.

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.

Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.

The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

Team Lead, Client Development- the Americas
Tiffany & Co.
Parsippany
Apply with the resume on file?
See Your Resume On File
Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
Save Resume for future use?
Will overwrite existing
Current or Most Recent Company*
Current or Most Recent Title*
Optional Info (but suggested)
Candidate Summary
Pitch yourself to the employer with a brief snapshot of your qualifications. 2-3 sentences suggested, 150 words max.
Save summary for future use?
Will overwrite exsting
Compensation Expectations
Optional, but suggested
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Team Lead, Client Development- the Americas
Tiffany & Co.
Parsippany

Apply as Guest

If you already have an account, please login first

Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
First Name*
Last Name*
Email*
Confirm Email*
Phone*
Current or Most Recent Company*
Current or Most Recent Title*
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Optional Info (but suggested)
Candidate Summary
Pitch yourself to the employer with a brief snapshot of your qualifications. 2-4 sentences suggested, 250 words max.
Compensation Expectations
Optional, but suggested
Please allow a few seconds for your application to submit