The Pelham Diamond Division concentrates on improving our diamond expertise, high level customer service and strengthening of our internal processes. Tiffany diamonds are sourced with care and consideration. From the moment diamonds are unearthed as rough stones and throughout their journey to polished gemstones, we believe the diamond sector can contribute positive value to the communities it operates within. As a leader in diamond traceability, we don’t just adhere to industry standards-we lead by example. Over the past 15 years, we have implemented strategy that gives us a strong chain-of-custody process for our diamonds, in part because we have direct oversight of our diamond cutting and polishing workshops.

Responsibilities:

• The Operations Assistant of Logistics is responsible for all aspects of incoming and outgoing merchandise.
• This role ensures timely and accurate preparation of shipments as well as receipts from all Tiffany & Co. internal and external partners.

Inbound Shipments

• Responsible for ensuring timely receipt of all incoming merchandise, supplies and equipment.
• Verify and feel for each shipment intended for Pelham Grading production. Perform pricing verification for Third Party memos.
• Verify & confirm contents of shipments from Laurelton Grading Lab’s in preparation for incoming transfer.
• Distribute and/or deliver all non-production packages to the appropriate individual(s)/ department(s).

Outbound Shipments

• Responsible for the timely shipment of internal & external outbound shipments of merchandise, supplies and equipment.
• Verify all shipping documentation is in accordance with Courier, International Customs and Tiffany & Co. policies and procedures.
• Monitor In-transit report and coordinate with business partners to process aging receipt of shipments. Escalate to management when necessary.

Record Maintenance

• Ensure incoming & outgoing paperwork is in compliance to include the following statements where applicable;
  • Kimberley Statement
  • Synthetic Statement
  • Vat Tax Statement (Belgium)

• Maintain all shipment inbound and outbound internal log sheets in accordance with Audit requirements & established Tco procedures
• Document all shipment records. Maintain records and filing system in accordance with the Record Retention Policy. As requested, resolve and answer all inquiries or discrepancies regarding shipments.

Supplies

• Manage and maintain all shipping supplies. As needed, coordinate with Administrative Assistant for order placement.

Safety

• Adhere to all workplace policies and procedures and ensure that all safety measures and guidelines are followed throughout the Tgl.

Required Qualifications:

• Associate’s degree or relevant experience
• Strong verbal and written English communication skills
• Individual must have a strong orientation to customer service and/or related work experience
• Ability to work in detail with accuracy
• Willing to work overtime as needed
• Proficiency in MS Office – Excel/Word/Outlook/PowerPoint
• Experience handling sensitive and proprietary information, adherence to policies & procedures including but not limited to: safety; confidentiality; security
• Must be flexible and willing to change responsibilities within the Department

Preferred Qualifications:

• Experience creating and delivering presentations.
• Bachelor’s Degree
• Knowledge of Tiffany & Co. business processes, specifically diamonds.