Washer – Tiffany Service Centre

Tiffany & Co… the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.’s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

Tiffany employees honor every special moment in our clients’ lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised… and it never will be.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftmanship, timeless design and a dedicated commitment to corporate sustainability.

What You’ll Do:

The Tiffany & Co. Washer performs finishing and cleaning for new and client owned jewelry, watches, flatware, hollowware and fancy goods. The washer works with all common metals, including platinum and gemstones. The Washer is expected to perform merchandise finishing and cleaning using standard techniques including ultrasonic and steam cleaning, hand cleaning, rhodium plating, etc. The Washer possesses a deep knowledge of jewelry materials including gemstone identification and sensitivity. The Washer understands workshop safety and ensures risks are minimalized.

Along with the finishing and cleaning responsibilities, this role will help support operational tasks such as, but not limited to handling shipments, logging repair orders into the system and assist administration with workflow management.

• Complete all craft work according to Tiffany quality and design standards; read, understand and follow written repair instructions and seek clarification when needed
• Inspect all assigned orders for additional defects and note, repair or escalate as appropriate; perform “specialty craft work” (e.g. rhodium plating, sandblasting) as appropriate to skill set and work mix.
• Maintain assigned orders in an organized fashion ensuring that due dates are adhered to; report any late or potentially late orders to administration or management.
• Meet or exceed established productivity standards based on work mix and role and maintain an accurate log of all assigned orders as specified by management.
• Request any tools or supplies according to established procedures.
• Provide assistance throughout the centre as needed; perform alternate craft work as needed and as capable; participate in special projects.
• Comply with all health and safety requirements including personal protective equipment, hazardous material handling and disposal, machine guarding, ergonomics, etc.
• Maintain a safe workstation free from risks and immediately report any safety incidents, including “near misses”, to management.

Required Qualifications:

• High school diploma or equivalent.
• Successful completion of a Tiffany & Co. washing bench test.
• Verbal and written English language skills.
• Ability to meet the physical, cognitive and work environment requirements as outlined.

Preferred Qualifications:

• Experience in jewelry repair.
• Technical school diploma.
• Craft or technical course work (e.g. trade association training seminar)
• Graduate gemologist or previous Gia course work.