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Selling and Service Assistant
Palo Alto
Luxury Fashion, Luxury Menswear
Full time
Posted 1 week ago
Copied
Market: CA - San Jose
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Retail Sales
Seniority: Assistant
Job Type: Full time

Marketplace Role

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Job Description

Position Overview:

The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hop boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUS, monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions.

Functional Responsibility:

  • Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
  • Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
  • Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
  • Organize and prioritize work station and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
  • Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc.
  • Provides assistance as needed in physical inventory preparation.
  • Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records.
  • Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
  • Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

Knowledge/Skills:

Qualifications and Education Requirements

  • Minimum Years of Experience
  • 1 Year retail experience, luxury preferred
  • Minimum Education Requirement

Preferred Skills

  • Strong communication skills.
  • Experience with POS and/or cash handling strongly preferred.
  • Customer service oriented.
  • Ability to multi-task.
  • Detail oriented.
  • Strong organizational skills.
  • Computer skills: Microsoft Office.
  • Ability to handle difficult situations with grace, compassion and composure.
  • Ability to lift between 0-25 lbs. without assistance.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès of Paris (USA) requires proof of full vaccination status as defined by the CDC and/or applicable state or local health agencies against the virus known as Covid-19, and any variants, as a condition of employment with Hermès of Paris (USA), except where prohibited by state or local law. Hermès of Paris (USA) will consider any reasonable requests for accommodations for disability and sincerely held religious beliefs in accordance with applicable laws.

Selling and Service Assistant
Hermès
Palo Alto
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Selling and Service Assistant
Hermès
Palo Alto

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