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Senior Manager, Store Operations – Bergdorf Goodman
Neiman Marcus
New York
Department Stores, Luxury Fashion, Luxury Menswear
Full time
Posted 4 weeks ago
Copied
Market: NY - New York
Industry Segment: Department Stores, Luxury Fashion, Luxury Menswear
Category: Operations
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Roles and Responsibilities:

  1. Technology
    • Drive retail technology projects working with cross-functional partners within the organization, vendors and support team members.
      • Identifies roadblocks in current retail operations, proposes solutions and ultimately drives efficiency across the organization.
      • Keen awareness of the end-user experience and can work upstream to ensure the right systems built appropriately meet the needs of the business.
      • Work cross-functional to manage teams within Bg and externally to drive systems change with a focus on strategic, efficient business analysis and best user experience.

  2. Labor Scheduling and Payroll Tracking
  • Develop best practice in scheduling and payroll management, driving strategies across the selling and support organizations to utilize payroll most efficiently.
  • Maintains an awareness of the overall P&L, identifies ways to optimize resources, proposes solutions, can gain alignment and roll out to the organization.
  • Lead and manages the online scheduling tool for the entire organization, working cross-Evfunctionally with partners to ensure the tool is best utilized.
  • aluate and report on payroll regularly, highlighting areas of opportunity across the selling organization.

3. Reporting

  • Drive the evolution and sophistication in reporting across retail areas. (Hours, Payroll, Connect, Seller Productivity, etc.)
  • Establish a clear and automated reporting cadence and consistency within multiple levels of the organization.
  • Expand the reporting portfolio to include other areas of the business, tracking key Kpis that will inform strategic business decisions.

      4. Communication

  • Lead Store Communications strategies to ensure the store organization is informed, can react quickly and receives communication through the right medium.
  • With the Store Communications Supervisor, expand on the existing communications platforms (email, intranet, etc.) and look for new, innovative options.
  • 7-10 years of retail experience.
  • Experience in luxury, specialty or department store retail operations.
  • Excellent communication and influencing skills. Build collaborative partnerships cross-functionally and resolve conflict productively.
  • Strong presentation skills including development and delivery of various formats to executive audiences. Able to understand audience and present material accordingly.
  • Strong leadership and team-building skills; proven leadership and supervisory experience; including time management, leadership development and decision-making skills.
  • Ability to champion change and new initiatives by challenging the status quo and acting as catalyst of change and provide leadership to drive efficiency across the retail operations function

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Senior Manager, Store Operations – Bergdorf Goodman
Neiman Marcus
New York
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Senior Manager, Store Operations – Bergdorf Goodman
Neiman Marcus
New York

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