Job Summary:

The Trainer in partnership with the Department Lead and Supervisor will participate in the overall administration and follow-up of training within the fulfillment center.

Essential Duties and Responsibilities:

• Trainers will provide the following support for new hires within the facility:
  • On the job training: Trainers will spend two weeks with each new hire conducting on the job training
  • Facility and department tour: Trainers will take all new hires on a tour of the facility to point out key areas and then dept specific work areas
  • High-level safety overview – Trainers will cover any dept-specific safety policies and procedures.
  • Nmg required training: Trainers will ensure that new hires have completed all required courses within the first 2 weeks
  • 30-day check-in: Trainers will be with the new hires after 30 days on the job to check in and cover any outstanding questions.

• Trainers will provide all associates with updates on policies and procedures
• Trainers will provide Training Coordinators with feedback on areas that need to be focused on inthe new hire training classes to ensure we are providing new hires the most relevantinformation possible
• Trainers will complete formal observations with associates that have been identified due toquality or performance and provide their findings to area management
• Trainers will conduct random knowledge checks in each department and track results.
• Trainers must communicate with business units to create awareness of training opportunities.
• Trainers must support the supervisor, manager, and/or director on special projects or reports asneeded.
• Trainers must be shift flexible and able to move to other shifts as needed to support trainingneeds.
• Trainers must be able to cross-train and learn all departments

Key Performance Elements: The Associate must demonstrate the willingness and ability to:

• Provide training and constructive feedback effectively and professionally.
• Accurately provide and follow directions, both written and verbal.
• Remain professional, fair, and consistent in interacting with the Nm team.
• Actively support team concepts and effectively communicate with team members at all levels.
• Focus and remain on task in a fast-paced environment; multitask with ease.
• Maintain a high level of safety awareness and provide safety feedback.
• Remain flexible to work overtime, as scheduled.
• Meet Nmg’s physical requirements of standing, bending and lifting, etc.
• Give attention to detail.

Requirements:

• Intermediate knowledge of Warehouse Management System and Ms Office preferred.
• Previous training or mentoring experience is a plus.
• Ability to analyze data for trends and make recommendations for improvement.
• Excellent, timely, and professional interpersonal communication skills.
• Ability to communicate clearly both written and verbal.

Essential Physical Requirements:

• Continuous/frequent walking or standing for long periods of time.
• Continuous/frequent pushing or pulling heavy carts – up to 50lbs.