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Manager, Private Client Relations
Neiman Marcus
Dallas
Department Stores, Luxury Fashion, Luxury Menswear
Full time
Posted 4 weeks ago
Copied
Market: TX - Dallas
Industry Segment: Department Stores, Luxury Fashion, Luxury Menswear
Category: Retail Store Management
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Responsibilities & Duties

Customer Experience

  • Responsible for executing / hosting client experiences, in and out of stores
    • Role will be responsible for the complete execution of assigned experiences for key Neiman Marcus store’s divisions
    • Partners with Private Client Relations Coordinator on execution needs, e.g., travel, reservations, etc.
    • Demonstrates flexibility and agility; owns processes related to client requests, travel/weather issues or other unforeseen circumstances
    • Actively participate and engage with clients as the brand ambassador at Neiman Marcus events
    • Responsible for partnering with clients, merchants and brand teams to complete the purchase journey

  • Creating/maintaining presence and partnerships in the local community, as well as with client base, through involvement, partnerships, as well as social and seasonal events
  • Exhibits Nmg culture and values, and creates a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
  • Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brand Partners to deliver an extraordinary customer experience
  • Maintains a strong presence with store teams as a critical functional partner to deepen and build relationships with clients
  • Proactively builds positive and productive relationships with vendors, customers, merchants, etc.
  • Partners with functional leads for execution of in-store luxury events
  • Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community

Business Ownership

  • Navigate and source potential clients assigned to them from current client database (in-store, digital or online) or high potential client database
  • Partners with the stores or digital management team to discuss top client opportunities and how they fit into current calendar of events or brainstorm other possible client-centric experiences
  • Oversees reporting, Kpi’s and measurement of all activities
  • Responsible for achieving sales targets and managing expense budgets accordingly

  • Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for department
  • Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence for client experiences
  • Provides input on strategic objectives and sets priorities accordingly by experience/event

Qualifications

  • 5+ years of related Client Development / Client Relations related experience
  • Motivated and results-driven with a proven ability to set and achieve sales goals
  • Excellent oral and written communication skills
  • Demonstrates timely follow-up and follow-through on customer requests and commitments
  • Independently resolves internal and external customer questions and concerns
  • “Win together” mentality
  • Must be willing to work a flexible schedule based on business needs, which includes evenings, weekends, and holidays
  • Basic proficiency with Ms Office Product Suite, advanced proficiency preferred
  • 4-year degree preferred

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Manager, Private Client Relations
Neiman Marcus
Dallas
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Manager, Private Client Relations
Neiman Marcus
Dallas

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