NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.
Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
Position Summary:
The Neiman Marcus Product Management Team is looking for a skilled Senior Manager to create unique, Neiman Marcus only available luxury service experiences blending physical interactions with digital experiences. We are looking for someone passionate about defining strategy, establishing a business model and partnering cross-business to create operational plans, end to end. Every single day, this person will encourage and champion cross-functional teams across Neiman Marcus on a new way to think, innovate and deliver world-renowned services, at scale.
As the Sr. Product Manager, Experience Design you will work closely with Client Services, Store Operations, Sales Associate Platform team and various Digital teams to push the thinking on creating and delivering outstanding services that our highly skilled Sales Associates will deliver both within stores and online. You will constantly be feeding insights and ideas to improve and expand the service, grounded in data and encouraged outcomes. All of these opportunities will be grounded in consumer insights, validated through a test and learn approach, and quantified through outcomes!
You will work closely with a lean, cross-functional team that focuses on evolving some of our existing experiences as well as helping to build creative solutions for new concepts and services that satisfy customer needs, opportunities, or pain points in our customer’s experience. You will need to be able to move from the big-picture 40,000-foot concepts to the ground-level implementation details without missing a beat.
You will lead design thinking activities to understand user needs, participate in problem definition, create high and low fidelity prototypes, craft the narrative to share their group’s work with the broader organization. An especially important responsibility is creating testable MVPs. Design and user research exercises will be very frequent activities. You will be comfortable with researching in-store service opportunities and problems like our customers’ experience in the fitting rooms, identifying the correct process and approach to employ for a variety of problems. This includes working with a cross functional team to build low fidelity service prototypes and/or MVPs to run experiments on proposed solutions and work with dedicated researchers to gain insights into our guests’ experiences. On occasion, these solutions may include digital artifacts like web or mobile app interfaces.
This position requires someone who is comfortable working on loosely defined problems, leading groups in generative creative activities, all in a learn–fast atmosphere.
What you will work on
What will make you successful
Qualifications:
NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.
Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.
Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.
Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.
