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Customer Service Advisor
Farfetch
Dallas
Digital Fashion
Full time
Posted 3 weeks ago
Copied
Market: TX - Dallas
Industry Segment: Digital Fashion
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Role

Reporting to the Customer Service Supervisor, you will gain excellent experience servicing luxury online customers. Our Customer Service teams contribute to the growth of the organization across all lines of business, through customer engagement and expert product and service knowledge. We’re looking for candidates with call center or e-commerce experience to come in and really get started! This is great opportunity for someone looking to further their career within a high-growth environment. This position will be remote in Texas.

What You’ll Do

  • You will assist customers with order enquiries through several channels (chat, email and telephone)
  • You will provide product and service information to customers
  • You will work with the Partner Services and Operations teams to resolve any order discrepancies
  • You will be the face of FARFETCH to our customers and partners alike

Who You Are

  • You have experience with at least 1 year working in customer service, in a luxury/fashion retail environment
  • You have excellent communication skills, both verbal and written
  • You have the ability to work under pressure in a fast-paced environment
  • You are passionate about fashion and understand fashion brands
  • You are a proficient user of It systems, both customer service specific and Windows packages
  • You have flexibility in schedule; must be available to work possible evenings, weekends, and holidays when needed

Rewards & Benefits

  • FARFETCH Equity plan and annual discretionary bonus
  • Medical, dental, vision, with flexible spending account
  • 401K plus company match, PTO and volunteer days
  • Wellness, and cell phone reimbursements
  • Family Lunch, catered weekly when in office

Equal Opportunities Statement

  • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

About Farfetch

FARFETCH Limited is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform.

FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.

Customer Service Advisor
Farfetch
Dallas
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Customer Service Advisor
Farfetch
Dallas

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