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Sales Associate, Meatpacking
Loro Piana
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 2 weeks ago
Copied
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position

The Loro Piana Sales Associate is the ultimate Brand Ambassador for the company. They are a consummate professional with the ability to engage, build and develop relationships with the Loro Piana customer. S/he will understand how to strategize and build their client book on a regular basis. They will work towards achieving their sales, KPIs and overall goals set by the Store Manager. The Sales Associate will be a team player and have positive attitude, working alongside their colleagues and Store Manager to find solutions and to contribute to achieving the overall store goal.

Responsibilities

  • Executes company standard as it relates to the customer experience with each interaction
  • Builds and develops relationships with customers, understanding their needs and lifestyle, customizing the selling experience relating to those needs
  • Is detailed oriented not only during the process of the sale, but also during the after sale process
  • Works as a team player at all times, supporting if needed
  • Stays aware of their own goals and KPIs to ensure they are reaching their targets on a monthly and yearly basis
  • Contributes to the organization and order of the store at all times

Sales

  • Responsible for the sales process following the Company standards (“Loro Piana Selling Galateo”)
  • Responsible for achieving personal sales targets and KPIs set by the Store Manager
  • Is proactive in tracking self-performance
  • Provides and maintains a high level of customer service at all times is a self-starter that doesn’t wait to be directed, has an understand of responsibilities

Client Management and CRM

  • Ensures the after-sales service is handle with care and efficiency, in order to maintain clients satisfaction and loyalty with the aim of promoting the Brand image
  • Escalates customer issues to the Store Manager so that all matters are taken care of properly
  • Is proactive in new client outreach, as well as consistent follow up with customer requests and inquiries
  • Ensure that the necessary customer data is being capture to support and contribute to the CRM reporting strategy

Product

  • Participates to all the product presentations (of all the product categories) done in store
  • Extensive knowledge of product for all categories, always having the mindset to seek and understand more

Ensures the appropriate care of product in the store i.e. replenishment, cleanliness, tidiness etc…

Visual

Helps to support display maintenance throughout the store, communicating to the Store Manager any call outs or issues

Stock

  • Is always aware on the store stock levels in order to optimize sales
  • Participates to end of the year, sector and rotation inventory for each product category

Thefts and losses

  • Respects the assigned position in order to prevent thefts and losses in cooperation with colleagues

Is attentive to any items missing, questionable behaviors in the store and any other anomalies that may affect business to promptly notify the Store Manager

Profile

Skills and abilities required

  • Relevant work experience as Sales Associate in a luxury boutique
  • Aligned with the Brand identity and detail oriented
  • Passion and high motivation for Loro Piana products and Brand
  • Excellent interpersonal, teamworking and problem solving skills
  • Good stress management, flexibility and adaptability

Fluent English, both spoken and written; other languages are a plus

About Loro Piana

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Loro Piana has come to set the benchmark for the world’s finest yarns and fabrics, thanks to its tireless investments in raw materials and production, and continued technical innovation. The company controls every stage of production to its exacting standards, from the collection of the natural fibers, right down to the delivery of the finished products to its stores. Loro Piana’s commitment to the sustainability of these rare, exclusive fibers has resulted in long term conservation programs to safeguard the animals and their habitats. By forging exclusive partnerships with suppliers round the world, it supports and encourages ongoing research and development right from the source. Loro Piana uses these unique raw materials to produce its world-renowned textiles and exceptional luxury goods, which are all meticulously crafted in Italy by some of the country’s most skilful artisans. Tradition and innovation inspire the company’s uncompromising vision of quality.

Sales Associate, Meatpacking
Loro Piana
New York
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New York

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