Key Responsibilities

Sales Performance & Service:

• Achieve sales targets and Kpis while proactively developing a Piaget Client Base.
• Define and recruit prospective clientele.
• Assist and support after sales clients.
• Develop a detailed knowledge of Piaget creations to provide exceptional customer service.
• Participate in Boutique events in order to develop potential clientele.
• Share ideas and recommendations to management in development of individual business.
• Follow and implement all required procedures, standards and policies as outlined in the Retail Book and Rise.

Clienteling:

• Provide exceptional customer service surpassing client’s expectations at every opportunity.
• Demonstrate the refined luxury lifestyle of Piaget through customer service, attitude, personal grooming, dress code and behavior at all times.
• Ensure the highest level of service and care for both clients and prospects.
• Implement an effective data capture & follow up for clients, prospects, Cs and reservations.
• Build, develop and maintain your own Local and International client database ensuring client’s loyalty.
• Resolve client challenges with the highest professionalism, promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the Boutique Management.

General Operations:

• Recommend improvements to the management team in all aspects of the boutique operations/maintenance.
• Attend and participate in all boutique meetings and trainings as required
• Support the management in any back of house/administrative operations as requested.
• Demonstrate flexibility by supporting the boutique in ad-hoc responsibilities.
• Finalize all sales in Sap system.

Stock Management:

• Control inventory quality (scratches, movements, batteries for quartz watches) maintaining exceptional selling conditions.
• Participate and support the team with daily and annual inventories.
• Take ownership of designated inventory categories, maintaining the highest standard.

Visual Merchandising:

• Implement and follow all standards as per the Boutique Visual Merchandising guidelines.
• Actively ensure merchandise presentation reflects Vm standards and general cleanliness of the boutique at all times

Job Requirements

• 5 to 10 years’ experience with a strong passion and understanding for the luxury retail and/or service industry.
• Excellent communication and organizational skills both written and verbal.
• Well-groomed and demonstrates an attitude of professionalism, conscientiousness and reliability.
• Takes initiative, is conscientious and provides complete follow through on all aspects of responsibility
• Has a “team player” spirit and the ability to work well within a group/team dynamic
• Shows innovation and initiative in setting customer care standards.
• Proficiency with Sap and Microsoft Office software.
• Assist with special projects as needed.
• Enthusiastic, self-confident and self-motivated with a positive attitude at all times.
• Able to work flexibly, embrace and manage change.