Position

The Assistant Store Director responsible for all aspects of the business including sales generation, operations, team and client development. They are to oversee the store, employees, merchandise and supporting all activities to achieve store targets will lead to positive experience for the internal and external client.

Responsibilities

Business Development and Performance Management:

• Analyze the business, propose, and implement action plans to improve results.
• Partner with Store Director to develop a sales strategy, working cross-functionally with corporate partners.
• Identify new opportunities to attract and retain clients.
• Continuously empower sales staff to meet assigned sales through an authentic client experience and communicate goal expectations.
• Partner with Store Director with the Retail Events Office for the organization of events.
• Leveraging the Retail Training Team and through effective store interactions help identify actions and learning strategies to support our agile business needs and ensuring each store is equipped with a 360 vision of the business which continuously supports elevating the in-store Client Experience
• Craft store strategies, in collaboration with all departments, to reach brand priorities, optimize performance and elevate the Client Experience.

Client Management:

• Lead customer service quality, to meet customer expectations by offering excellent customer service standards and leading by example amongst the team.
• Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
• Act as brand ambassador to strengthen/establish relationships with VIP clientele/prospect customers.
• Cultivate a strong private appointment culture.
• Lead and plan activities in-store to deliver client service results with full support of regional teams and corporate departments.
• Administrative & Operations Management:
• Ensure harmony between front of house and back of house.
• Complete all vital administrative paperwork in a timely manner.
• Control daily invoices petty cash and take vital actions to optimally control costs and ensure efficient operation in store.
• Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
• Supervise operational performance of all store operations inclusive of inventory flows and accuracy, team operational efficiency, stock organization and training through hands on coaching in store and partnership with retail therefore ensuring proven operational knowledge for all team members, expansive of new hires, with continuous mentor in support of service excellence.
• Analyze and supervise individual store stock productivity, driving efficient operations inclusive of scheduling, timely deliveries, organization of teams to deliver outstanding Client Experience FOH & BOH with positive relationship across departments.

Team Management:

• Build an encouraging and positive work culture to develop and empower staff through goal setting, performance monitoring, monthly catch up meetings and storewide meetings in order to coach and deliver timely feedback.
• Attract and recruit the best talent available in the market through networking and scouting.
• Proactively assess performance and growth potential of individual staff members to create a strong team benchmark and promote career paths.
• Conduct all new hire training.

Additional Information

Qualifications

• Minimum 5 years of management experience, luxury preferred
• Bachelor’s degree or equivalent experience preferred
• Strong understanding of luxury fashion industry and luxury clientele
• Ability to develop, empower, and train leadership team and staff, build strong internal and external relationships, apply skills of workforce most appropriately to increase business results
• Effectively delegate tasks and follow-up with team
• Adjust priorities and handle time wisely in a fast-paced environment
• Communicate and listen attentively to others, understand material, and provide instructions to all employees
• Strong interpersonal, communication, organization, and follow-through skills
• Must have flexible schedule: including some nights, weekends, and holidays
• Ability to understand and apply all company policies and procedures