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Assistant Store Director- 57th Street
Fendi
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 1 week ago
Copied
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Retail Store Management
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position

The Assistant Store Director responsible for all aspects of the business including sales generation, operations, team and client development. They are to oversee the store, employees, merchandise and supporting all activities to achieve store targets will lead to positive experience for the internal and external client.

Responsibilities

Business Development and Performance Management:

  • Analyze the business, propose, and implement action plans to improve results.
  • Partner with Store Director to develop a sales strategy, working cross-functionally with corporate partners.
  • Identify new opportunities to attract and retain clients.
  • Continuously empower sales staff to meet assigned sales through an authentic client experience and communicate goal expectations.
  • Partner with Store Director with the Retail Events Office for the organization of events.
  • Leveraging the Retail Training Team and through effective store interactions help identify actions and learning strategies to support our agile business needs and ensuring each store is equipped with a 360 vision of the business which continuously supports elevating the in-store Client Experience
  • Craft store strategies, in collaboration with all departments, to reach brand priorities, optimize performance and elevate the Client Experience.

Client Management:

  • Lead customer service quality, to meet customer expectations by offering excellent customer service standards and leading by example amongst the team.
  • Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
  • Act as brand ambassador to strengthen/establish relationships with VIP clientele/prospect customers.
  • Cultivate a strong private appointment culture.
  • Lead and plan activities in-store to deliver client service results with full support of regional teams and corporate departments.
  • Administrative & Operations Management:
  • Ensure harmony between front of house and back of house.
  • Complete all vital administrative paperwork in a timely manner.
  • Control daily invoices petty cash and take vital actions to optimally control costs and ensure efficient operation in store.
  • Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
  • Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
  • Supervise operational performance of all store operations inclusive of inventory flows and accuracy, team operational efficiency, stock organization and training through hands on coaching in store and partnership with retail therefore ensuring proven operational knowledge for all team members, expansive of new hires, with continuous mentor in support of service excellence.
  • Analyze and supervise individual store stock productivity, driving efficient operations inclusive of scheduling, timely deliveries, organization of teams to deliver outstanding Client Experience FOH & BOH with positive relationship across departments.

Team Management:

  • Build an encouraging and positive work culture to develop and empower staff through goal setting, performance monitoring, monthly catch up meetings and storewide meetings in order to coach and deliver timely feedback.
  • Attract and recruit the best talent available in the market through networking and scouting.
  • Proactively assess performance and growth potential of individual staff members to create a strong team benchmark and promote career paths.
  • Conduct all new hire training.

Additional Information

Qualifications

  • Minimum 5 years of management experience, luxury preferred
  • Bachelor’s degree or equivalent experience preferred
  • Strong understanding of luxury fashion industry and luxury clientele
  • Ability to develop, empower, and train leadership team and staff, build strong internal and external relationships, apply skills of workforce most appropriately to increase business results
  • Effectively delegate tasks and follow-up with team
  • Adjust priorities and handle time wisely in a fast-paced environment
  • Communicate and listen attentively to others, understand material, and provide instructions to all employees
  • Strong interpersonal, communication, organization, and follow-through skills
  • Must have flexible schedule: including some nights, weekends, and holidays
  • Ability to understand and apply all company policies and procedures

About Fendi
The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl

Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder.

In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry.

Today FENDI is synonymous with quality, tradition, experimentation and creativity. www.fendi.com @fendi

Assistant Store Director- 57th Street
Fendi
New York
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Fendi
New York

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