fbpx
Single Page
Omni Stockist – Copley Place
Fendi
Boston
Luxury Fashion, Luxury Menswear
Full time
Posted 6 days ago
Copied
Market: MA - Boston
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Operations
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position

The Omni Stockist supports the store management team and the larger Fendi network with fulfilling and facilitating product requests and driving sales across retail and digital channels. In partnership with the store team, they will collaborate in the consignment and virtual selling processes to ensure a magnificent customer experience.

Responsibilities:

  • Review and prioritize pending orders to fulfill within 24 hours.
  • Rebalance request transfers.
  • Pull deliveries, package, and deliver to shipping department.
  • Attend meetings with leadership team and selling team to build cross functional partnerships.
  • Prepare merchandise for shipping and ensure accurate packaging and wrapping is in place.
  • Support selling team in your store with preparing consignments to send to clients.
  • Drive Retail Network sales by processing charge sends for Client Advisors outside your home store.
  • Perform daily Omni-Channel tasks in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS) processes
  • Support order fulfillment and delivery through multiple shipping options, ship to home, pick up in store and white glove services.
  • Reduce cases of incorrect order fulfillment, i.e. wrong / damaged items received;
  • Improve accuracy and speed of return management.
  • Improve resolution time for open client cases on orders.
  • Be the client voice and advocate at the warehouse to ensure detailed execution of activities.
  • Participate in Loss Prevention procedures related to Omni-Channel processes
  • Fulfill the company-defined customer experience by completing all processes according to our service level standards
  • Assist in the BOPIS aged order review by reviewing orders, changing order status in the system and returning product to the sales floor when need be
  • Support the day-to-day usage of the in-store digital clienteling platform Hero and Heaven, Client Compass, and act as a key resource and technical authority for store teams and cross-functional partners
  • Partner with the leadership to build targeted clienteling lists to support key promotional events, track results and share
  • Deliver new and inventive experiences to improve operations and clients’ happiness, host virtual appointments
  • Participate in the completion of incoming SFA orders including picking, packing, and shipping orders

Additional Information

Qualifications:

  • Minimum 2-4 years professional experience in retail or customer experience, luxury experience preferred
  • Bachelor’s Degree or equivalent experience a plus
  • Stock control and selling experience, in luxury retail a plus
  • Strong interpersonal communication skills
  • Strong drive for results
  • Excellent interpersonal skills: the ability to communicate effectively both verbally and in writing
  • Strong skills in PowerPoint, Excel, Word, and Microsoft Office
  • Ability to work in a collaborative team environment
  • Ability to use POS system and its inventory management functions
  • Digital Literacy required
  • Ability to lift boxes / weight up to 25lbs
  • Foreign language skill is a plus
  • Must have flexible availability, some nights, weekends, and holidays

About Fendi
The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl

Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder.

In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry.

Today FENDI is synonymous with quality, tradition, experimentation and creativity. www.fendi.com @fendi

Omni Stockist – Copley Place
Fendi
Boston
Apply with the resume on file?
See Your Resume On File
Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
Save Resume for future use?
Will overwrite existing
Current or Most Recent Company*
Current or Most Recent Title*
Optional Info (but suggested)
Candidate Summary
Pitch yourself to the employer with a brief snapshot of your qualifications. 2-3 sentences suggested, 150 words max.
Save summary for future use?
Will overwrite exsting
Compensation Expectations
Optional, but suggested
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Omni Stockist – Copley Place
Fendi
Boston

Apply as Guest

If you already have an account, please login first

Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
First Name*
Last Name*
Email*
Confirm Email*
Phone*
Current or Most Recent Company*
Current or Most Recent Title*
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Optional Info (but suggested)
Candidate Summary
Pitch yourself to the employer with a brief snapshot of your qualifications. 2-4 sentences suggested, 250 words max.
Compensation Expectations
Optional, but suggested
Please allow a few seconds for your application to submit