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Field Training Specialist, Retail
SSENSE
Montreal
Digital Fashion
Full time
Posted 6 days ago
Copied
Market: QC - Montreal
Industry Segment: Digital Fashion
Category: Training and Development
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job Description

Reporting to the Manager, Field Retail, the Field Training Specialist, Retail will be responsible for supporting, coordinating and hosting all learning and development activities for technical skills development such as onboarding, product knowledge, product fundamentals, sales, service, operations and soft skills development as required. The ideal candidate will foster a positive work environment that embraces Ssense purpose and principles in achieving the company’s objectives.

Responsibilities

Training – 85%

  • Host new hire onboarding and provide continuous training to the Retail staff and management
  • Host technical and soft skill training for the Retail staff and management
  • Execute and maintain the retail learning and development programs as needed including, administration, reporting, translations, communications, etc.
  • Support in enhancing learning and development plans for individual contribution roles, in collaboration with the Retail Leadership and Hr Business Partners
  • Support ad-hoc learning, training, and development projects as needed
  • Keep up-to-date with best practices and current market trends

Program Development – 15%

  • Collaborate with Retail leadership, Hr Business Partners and Talent Management to proactively propose solutions and continuously improve the training guides and sessions for the retail team
  • Maintain up-to-date engaging and impactful training programs and materials surrounding onboarding and technical skills development
  • Participate in change management plans to support the retail team in transitioning to new standardized processes to build and develop best-in-class, client-centric teams.

Qualifications

  • Bachelor’s degree in Human Resources Management, Industrial Relations, Business, Management, or a related field is preferred
  • A minimum of 2 years of experience in high volume retail environment
  • Proven experience establishing trusting relationships in an omni-channel environment
  • Excellent written and verbal communication skills in both French and English
  • Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness
  • Hours/days of work can vary due to the demands of the business
  • Travel may be required based on business needs

Skills

  • Outstanding interpersonal skills with a natural ability to build relationships
  • Passion for training and developing
  • Professionalism, attention to detail, and the ability to effectively multi-task
  • Facilitation skills, ability to deliver one on one and group training sessions
  • Discretion handling confidential information
  • Ability to work in a fast-paced environment dealing with change and shifting requirements
  • Highly competent with technology and mobile applications

About SSENSE

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Field Training Specialist, Retail
SSENSE
Montreal
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Field Training Specialist, Retail
SSENSE
Montreal

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