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Client Service Representative – Fashion Valley
Christian Dior
San Diego
Luxury Fashion, Luxury Menswear
Full time
Posted 2 days ago
Copied
Market: CA - San Diego
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job Purpose:

Working with the Boutique Management, the Client Service Representative is responsible for the day-to-day management of the Client Service functions of the Boutique. Responsibilities include overseeing the POS System, Aftersales, Phone Communication, Cash Integrity, Inventory Control, Loss Prevention, Client Service and assisting in management of all areas of Boutique operations as needed.

Tasks And Responsibilities

  • Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service.
  • Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
  • Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls
  • Assist in packing or wrapping customers’ merchandise.
  • In partnership with Boutique Leadership Team, manage all customer exchanges or returns
  • Communicate customer requests and feedback to management.
  • Accurately complete all opening and closing procedures including securing all cash and receipts.
  • Maintain orderly appearance of register area and keep supplies stocked.
  • Assist in floor moves, merchandising, display maintenance, and housekeeping
  • Provide support when needed to the selling floor
  • Participate in all inventories.
  • Help solve problems and make informed suggestions that affect the service, and productivity of the cash wrap area
  • Support in general Boutique operational tasks, including safety and security, policy and procedures.

Profile

Requirements

  • 3+ years of retail cashiering experience, with a luxury background preferred.
  • Ability to work a full-time schedule including varies hours / days including nights, weekends, and holidays as needed
  • Strong interpersonal, communication, organization and follow-through skills
  • Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
  • Willingness to adhere to all company policies, procedures, regulations, and standards.
  • Availability to travel, as needed

About Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day.

Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering “metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Rich in exceptional heritage, with a community of more than 8.000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.

Client Service Representative – Fashion Valley
Christian Dior
San Diego
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Client Service Representative – Fashion Valley
Christian Dior
San Diego

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