Position Summary:

Chanel, Inc., a leader in the luxury goods industry, seeks an Account & Education Executive to support and develop Multi Brand Retail sales through education and motivation of store sales staff. The Account & Education Executive is responsible for executing of Chanel business objectives, promotional programming, upholding brand image, and talent development at the store level.

The ideal candidate has a passion for Fragrance and Beauty. Has worked within a Multi Brand Retail and/or Retail environment and has experience managing a significant sales volume. Must have strong communication, coaching, and execution skills.

Position Responsibilities:

Business Execution

• Responsible for executing the business strategies to achieve the Companies business objectives
• Regularly monitor retail sales and hold Counter team accountable to meeting established retails sales objectives
• Establish a cadence of in store time with both Counter teams and Store leadership to ensure alignment to Chanel business objectives; sales plans, product launches, and special events
• Partner closely with Counter Manager to develop a client strategy. Focus on attaining new clients and developing a loyal client base
• Foster strong relationships with Retail leadership in order to ensure Chanel is positioned well within each respective beauty department from a space and location and talent perspective
• Maintain a pulse on market dynamics and trends in order to capitalize on opportunities and ensure achievement of Company objectives
• Plan, communicate, and execute all in-store events in partnership with Regional Director, Education, and other relevant Corporate partners.
• Responsible for managing a budget and adhering to respective Company policies and procedures (i.e. Rss, T&E, Counter Supplies, etc)

Talent Development

• Recruit, and develop Counter teams, with a strong focus on succession planning
• Provide orientation training/onboarding for all new hires using company approved platforms and materials
• Leverage fluency in product, service and artistry skills to coach and support Counter Managers and Ba’s
• Model behavior with side by side coaching on service ritual, application techniques and all facets of the clientele system, specific to each retailer
• Identify learning opportunities and execute focused development plans
• Conduct on-going in-store Education in the region focusing on elevated service, product knowledge, and Chanel-specific application techniques with clear benchmark improvement
• Champion the use of all education tools, e.g., Inside Beauty, during seminars (in store or virtual)
• Collaborate with Area Education Director to foster adult learning in the classroom, online and at Point of Sale

Brand Image & Experience

• Ensure that Brand Image is being upheld within respective territory by leveraging any and all available tools and proactively providing feedback/training to your Counter teams
• Responsible for ensuring all merchandising guidelines and visual merchandising elements are properly executed at all stores
• Communicate timely and effectively any counter issues or concerns to Corporate to address any deficiencies
• Keep image as top priority and adhering to all visual standards

Position Requirements:

• Strong written and oral skills
• Proven ability to recruit
• Strong planning and organizational skills
• Self-motivated, results oriented, creative thinker
• Strong computer skills, particularly in Microsoft Suite
• 3-5 years of relevant experience
• Bachelor’s Degree preferred
• Home office set up
• Travel requirement of approx 50-75%
• Ability to lift at minimum 40 pounds