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Sales Specialist
Hermes
Aventura
Luxury Fashion, Luxury Menswear
Full time
Posted 1 month ago
Market: FL - Miami
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Primary responsibilities are to achieve selling and customer service objectives while adhering to the operational and asset protection standards of the boutique.

All other duties as assigned by the supervisor.

Functional Responsibility

  • Sales Objectives
    • Accountable for meeting personal sales goal.
    • Organize and prioritize work station and selling floor to support the sales effort; ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times, maintain selling floor merchandise standards, straightening, filling in, etc.
    • Support all areas of merchandise flow, including replenishment, physical AES tagging, ticketing, etc. Provides assistance as needed in physical inventory preparation.
    • POS
      • Responsible for processing and ensuring the accuracy of all transactions (including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis), SKUs, monetary payment and client verification and the administrative support of after sales service when needed. Partners with management on POS decisions and preparation of opening and closing procedures.
      • Responsible for the opening and closing of daily till and ensuring assets are properly monitored and reported.
      • Approval of returns and exchanges. Secure Management approval for any exceptional requests.

    • Asset Protection
      • Responsible for opening and closing procedures including store access, alarm protocols, till closing, employee sign in sheets and bag checks in conjunction with AP as applicable.
      • Ensure key log controls are maintaining daily in partnership with AP.
      • Practices appropriate AP techniques and follow all guidelines for key control and merchandise security. Properly prepares for physical inventory.

    • Customer Service
      • Consistently provide high levels of service to our clients within the Hermes standard of services: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
      • Demonstrate strong leadership and ensure service exceeds expectations.
      • Exhibit good judgment and fairness in all situations.

Supervisory Responsibility

  • No

Budget Responsibility

  • No

Decision Making Responsibility

  • No

Qualifications and Education Requirements

    1. Minimum Years of Experience
      • 2+ years of selling and/or supervisory capacity.

    2. Minimum Education Requirement
      • College degree preferred.

Preferred Skills

  • Strong leadership and communications skills.
  • Even tempered with the ability to continuously multi-task.
  • Self-starter with the ability to work independently.
  • Strong organizational skills.
  • Flexible wit schedule changes to accommodate needs of the business.
  • Computer skills: Microsoft Office.
  • Ability to lift between 0-25 lbs. without assistance.

About Hermes

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

Sales Specialist
Hermès
Aventura
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Sales Specialist
Hermès
Aventura

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