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Operations Manager – Toronto, Canada – Yorkdale Store
Fendi
New York
Luxury Fashion
Full time
Posted 4 weeks ago
Copied
Market: NY - New York
Industry Segment: Luxury Fashion
Category: Operations
Seniority: Manager
Job Type: Full time

Marketplace Role

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Job Description

Position

Overview:

The Operations Manager is responsible for the overall management of the store’s operations, staff, merchandise, and customer service. They will also be responsible for supporting the achievement of the sales objectives, maintaining, and achieving operational and merchandising standards and goals, building highly motivated teams, and developing associates as needed. They will work closely with the Store Leaders by imparting critical business knowledge.

Responsibilities:

  • Policies and procedures Ensure accurate store operations are according to Company policy.
  • Be able to accurately operate the Pos system, in all areas relating to stock transfer, payment, stock inquiry and customer database input. Assume the role of Store Manager in their absence.
  • Store Facility and Maintenance Maintain the store facility, inclusive of all cleaning, repair, and replacement of damaged fixtures, furniture, registers, and other related items to facility.
  • Coordinate maintenance on all lighting and electrical systems as the need arises.
  • Ensure organization of all back-office areas, stock rooms, maintenance rooms, alterations, rest rooms, and hold areas in accordance with company standards.
  • Serve as direct liaison between all sub-contractors and vendors to verify work standard and condition of store.
  • Financial Management Control store expenses and ensure accurate records of all store expenses. Ensure accurate procedures are being met regarding cash levels, credit card and transaction processing. Control Petty cash and payroll in accordance with company policy and procedure.
  • Inventory Management and Asset Protection Meet accuracy and shrink goals Lead, facilitate, and ensure completion of all inventories and cycle counts in accordance with company guidelines. Complete monthly audits.
  • Process store damages and vital action to ensure inventory accuracy.
  • Collaborate with and support Lp efforts in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication, and inventory audits. Liaison with guard company for scheduling, training, and management of guards.
  • Equipment and Systems Maintain all store equipment inclusive of office equipment, computers, phones, registers, alterations, music, ticket machines, etc. Ensure accurate order and organization of packaging material, stationary, Crm materials etc.
  • Shipping and receiving Supervise all processing of shipments, transfers, and consignments. Ensure optimum customer after sales service, accuracy, and integrity.
  • Support and follow Omni product transfers, rebalances, end of season transfers & any other corporate driven product movements.
  • Human Resources Ensure all Hr paperwork is processed accurately in a timely manner.
  • Ensure all associates are aware of and abide by all Hr and safety policies.
  • New Hire Training on back-office procedure, including Pos. Scheduling staff.

Additional Information

  • Minimum 5 years of high-volume retail experience, luxury experience preferred.
  • Minimum 3 years of confirmed experience in store operations.
  • Ability to run schedules and deadlines.
  • Minimum intermediate level digital literacy required.
  • Ability to use Pos system and its inventory management functions.
  • Strong drive for results; goal oriented.
  • Excellent interpersonal skills: the ability to communicate optimally both verbally and in writing.

About Fendi
The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl

Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder.

In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry.

Today FENDI is synonymous with quality, tradition, experimentation and creativity. www.fendi.com @fendi

Operations Manager – Toronto, Canada – Yorkdale Store
Fendi
New York
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Operations Manager – Toronto, Canada – Yorkdale Store
Fendi
New York

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