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Department Manager, Women’s – Yorkdale Holt Renfrew
Fendi
Toronto
Luxury Fashion, Luxury Menswear
Full time
Posted 2 weeks ago
Copied
Market: ON - Toronto
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Retail Store Management
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Overview

The Department Manager will be responsible for leading and mentoring their team, building Client relationships, and proactively drive the achievement of sales targets while ensuring our clients experience the Fendi Client Journey. They will be an ambassador of the Brand in the community and in the marketplace.

Responsibilities:

Team Management and Development:

  • Ensure Client Advisors deliver the Fendi Client Journey to every individual. Support them with consistent mentoring, identifying their development and training needs, partner with the Training Manager to tailor individual action plans.
  • Set individual and team goals, and sales targets; proactively assess and handle performance against expectations.
  • Identify, recruit talent and secure succession plans in collaboration with the Store Manager.
  • Implement Development Plans for high potential talent.
  • Lead and empower the team to drive business, build a positive and harmonious work environment and champion collaboration.

Client and Business Development:

  • Drive sales within category and across the store.
  • Support the team in building long term Client relationship, using all clienteling tools.
  • Establish a Client-centric mentality in store to ensure the highest level of Client experience.
  • Communicate and encourage the team on corporate strategy and relevant business information (animate morning briefings, training, etc.).
  • Develop the business of your Department, by encouraging a comprehensive and strategic understanding of it and relating to all relevant partners.
  • Develop and implement action plans to boost business and improve product performance, using visual merchandising, clienteling, training and team management.
  • Be aware of competition.

Selling & Floor Management:

  • Act as a role model demonstrating sales and clienteling leadership to the team, supporting them with their own sales, encouraging cross-selling and Client retention.
  • Build and develop own Client portfolio.
  • Ensure business opportunities are improved through efficient sales floor management and client hosting.
  • Provide consistent and qualitative feedback and mentor team.

Operations:

  • Ensure policies, standards and Fendi procedures are communicated and implemented.
  • Be accountable for inventory management of respective product categories.
  • Support Store Manager in staff planning ensuring the best match to traffic and with the objective to improve sales and provide an outstanding client experience.

Visual Merchandising:

  • Ensure there is a business strategy behind VM moves and follow launch pad area.
  • Participate to floor rotations with VM team.
  • Ensure visual maintenance is done throughout the day.

Additional Information

Qualifications:

  • Minimum 5 years’ related experience, luxury retail preferred.
  • Strong drive for results; goal oriented.
  • Excellent communication skills: the ability to communicate effectively both verbally and in writing.
  • Ability to use POS system and its inventory management functions.
  • RTW experience preferred.
  • Foreign language skills are a plus.
  • Ability to work in a collaborative team environment.
  • Ability to lift boxes/weight up to 10 lbs.
  • Organizational and strong digital literacy required.
  • Must have flexible availability, some nights, weekends, and holidays.

About Fendi
The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl

Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder.

In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry.

Today FENDI is synonymous with quality, tradition, experimentation and creativity. www.fendi.com @fendi

Department Manager, Women’s – Yorkdale Holt Renfrew
Fendi
Toronto
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Department Manager, Women’s – Yorkdale Holt Renfrew
Fendi
Toronto

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