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As a Vendor Operations Manager at Saks, you will be responsible for ensuring that the BPO’s are performing at the contracted service and operations levels. Including but not limited to daily metrics, real-time adherence to goals, as well as ensuring that the vendors are following all Quality, Training, and Workforce Management requirements. The vendor manager will work closely with the operations teams at the BPO’s to ensure compliance with service processes and procedures, as well as KPIs.
This role requires a strong knowledge and ability to oversee the operational performance of the vendors and holding them accountable for meeting daily, monthly, and yearly goals and KPIs.
Your Life and Career at Saks:
Thank you for your interest with Saks. We look forward to reviewing your application.
Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks Fifth Avenue first opened its doors in 1924, taking up a full city block on one of the world’s most prestigious shopping streets. Since then, Saks has changed the luxury retail game and become an icon of style and innovation—from world-famous window displays and impactful in-store art exhibitions to unforgettable, curated designer collections and a seamless online shopping experience.
The Saks team is at the cutting edge of high-end fashion, bringing the new luxury experience to customers far and wide. At the core of the Saks culture is a commitment to people—whether it’s surprising and delighting shoppers, supporting the growth of every team member or using the Saks platform to create change and champion causes.