What This Position is All About

Under the direction of the Assistant General Manager of Operations, the Group Operations Manager drives store profitability by ensuring merchandise logistics, and compliance with operational and Human Resources standards efficiently support the selling process and maximize the customer shopping experience. The Group Operations Manager is responsible for merchandise logistics, adherence to operations standards, including specialized processes and standards for Fine Jewelry, Cash Office functions, and several key Human Resources functions.

The successful candidate will have prior retail, or other fast-paced service environment, management experience handling various aspects of store operations; additional Human Resources and merchandising (presentation and logistics) experience is a plus. This role career paths to the senior leadership role of Assistant General Manager of Operations. As such, this role requires full relocation mobility across the United States or Canada.

Who You Are:

• Innate ability to gain ground without damaging relationships. Can be both assertive but diplomatic.
• Drives positive outcomes through objectives & measures, while monitoring progress & results effectively. Adept at course-correcting within a fast-paced environment.
• You inspire others with your vision and sense of purpose. You have an optimistic spirit and celebrate wins and symbols of progress to rally support behind the vision.
• Constantly looking for ways to improve the way things are done while driving personal results. Comfortable with change and challenging conventions.
• Comfortable with real-time coaching and side-by-side leadership, working closely with Associates, Store Leadership and cross functional Corporate partners.

You Also Have:

• 3-5 years related management experience in retailing or other fast-paced service environment, in positions of increasing responsibility and volume
• You can inspire & motivate individuals and teams; a people builder who’s focused on bringing out the best performance & potential in others
• Strong problem-solving skills, analytical and creative thinker with proactive solution-oriented approach
• Proficiency in utilizing available technology, especially Google Suite, Microsoft Office Suite
• College degree preferred

As the Group Operations Manager, You Will:

• Be responsible for Merchandise Logistics, Operational Key Performance Indicators (KPIs), and Compliance with Operational standards and processes (75% of role’s responsibilities)
  • With the support of the Merchandise Operations Team, ensure that merchandise is received and processed in accordance with continuous flow principles, that new receipts are on the floor on the day of receipt prior to store opening, RTVs and transfers are processed efficiently, and back of the house areas are organized and maintained to support the selling floor activities
  • With the support of the Specialized Operations Team, ensure Jewelry and Cash Office functions are executed per standards. Daily accountability of High Value Jewelry inventory as well as Sales Audit, Cash Deposit and other General Office functions.
  • Provides leadership to store management and associates in support of the selling organization, ensuring that critical support functions are focused on activities that enable the selling process
  • Oversee Saks.com Return desk execution.
  • Maintains emphasis on adherence to customer service standards and ensures that back of the house and front of the house associates have the resources to provide exceptional service and exceed customer expectations
  • Develops direct reports to effectively handle operational activities in order to maintain focus on selling activities
  • Achieves operational key performance indicators (KPI’s)
  • Ensures that all appropriate merchandise controls are in place and monitors compliance

• Be responsible for Key Human Resources functions (25% of role’s responsibilities)
  • Responsible for ensuring the HR Audit components always meet requirements
  • In collaboration with the Office Manager and corporate Stores People Generalist, ensures all New-hires are onboarded to standard
  • In collaboration with the Office Manager, maintains a pipeline of qualified support candidates for openings, and works to effectively minimize the time required to fill open positions
  • Provides guidance to Support Managers in partnership with the corporate People Effectiveness Team to identify and resolve Hourly Support Associate Relations issues
  • Supports the Objective Setting and Performance Appraisal Processes for Hourly Support Associates
  • Facilitates a working environment that consistently embodies Saks values, providing recognition & rewards for strong performers

Your Life and Career at SFA:

• Be a part of a team of disruptors focused on stores and redefining the luxury experience.
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discounts