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Market:ON - Toronto
Industry Segment:Department StoresLuxury FashionLuxury Menswear
Category:Operations
Seniority:Associate
Job Type:Full time

Holt Renfrew is considered Canada’s fashion and lifestyle retailer.

Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion.

With seven stores across Canada, including four in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com.

Holt Renfrew was acquired by the Weston family in 1986 and continues to be privately and Canadian-owned as part of the Selfridges Group. Visit us at www.holtrenfrew.com.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Associate, Order Fulfillment defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners by providing timely and accurate fulfillment of customer orders that directly impact sales and our the customer experience.

Specific responsibilities include (but are not limited to) the following:

  • Maintaining timely and accurate Customer Transfer Sale (CTS) & online sales order management by:
    • Producing order pick lists, multiple times per day as required
    • Ensuring hold orders are executed within 24 hours of receipt
    • Inputting shipping confirmations into the database in a timely manner
    • Organizing picking route based on volume and customer express orders
    • Processing and updating of all orders on proper systems
    • Packaging and preparing orders for shipping

  • Ensuring all client orders are fully inspected prior to packing and shipping, specifically to monitor the following:
    • Footwear items are checked for mismates
    • Product checked for quality, newness, and damages
    • Label orders are correct for their proper destination

  • Updating and maintaining all systems accordingly by:
    • Following up on order notifications on the portal and Apps
    • Prioritizing and actioning all orders based on time sensitivity
    • Picking, shipping, and confirming all orders in a timely manner
    • Securing and safely storing all orders as required

  • Processing of customer returns that are shipped back to stores:
    • Tracking, monitoring and logging all store returns
    • Reviewing returned merchandise to ensure the following:
      • Confirm customer order and returned product match the original order number
      • Check for any customer notes on file from Customer Service Center
      • Confirm all return dates fall within the policy window
      • Examine merchandise to ensure it is in resalable condition

    • Processing of refunds to finalize the process
    • Returning the resalable merchandise to the appropriate department

  • Work with cross functional teams to achieve high compliance of fill rates
    • Provide feedback to system administrator on overall program
    • Resolve compliance issues in a timely manner

  • Ensure CTS/ Online Sales policy and procedure are adhered to
  • Other duties and tasks as assigned
  • Track, record system report management
    • Maintain high order fulfillment rate
    • Update cancelled reports twice per week and notify sales associates
    • Maintain filing system
    • Order and replenish Wrap & Pack supplies as required based on volume

The ideal candidate:

  • High school diploma
  • Very detailed oriented
  • Proficient with computers and systems (POS, IP , CTS , SAP, etc)
  • Highly service-oriented with exceptional organizational and follow up skills

The measures of success:

  • Meet specific standards for fill rates and order processing timelines
  • High degree of accuracy required
  • Exceed customer expectations (CVS)
  • Contribution to financial objectives
  • Individual objectives linked to the achievement of department goals
  • Feedback from internal and external clients

MarketON - Toronto
Industry SegmentDepartment StoresLuxury FashionLuxury Menswear
CategoryOperations
SeniorityAssociate
Job TypeFull time

Holt Renfrew is considered Canada’s fashion and lifestyle retailer.

Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion.

With seven stores across Canada, including four in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com.

Holt Renfrew was acquired by the Weston family in 1986 and continues to be privately and Canadian-owned as part of the Selfridges Group. Visit us at www.holtrenfrew.com.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Department Stores, Luxury Fashion, Luxury Menswear
Single Page

No longer accepting applications

No data was found
Associate, Order fulfillment
Holt Renfrew
Mississauga
Department Stores, Luxury Fashion, Luxury Menswear
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

As a Client Advisor, you will engage with clients to provide exceptional customer service and become their trusted style advisor. You will utilize the latest technology for outreach and selling, both in-store and digitally, and report to the Sales Manager.

Responsibilities

  • Maintain a customer-centric mentality
  • Demonstrate expert styling and brand knowledge
  • Utilize selling tools and digital store technology effectively
  • Achieve personal sales, client conversion, and wardrobing goals
  • Strategize to increase individual productivity
  • Utilize digital tools and social media for client engagement
  • Create a positive work environment through collaboration

Requirements

  • Ability to set and achieve sales goals
  • Experience with technology and digital selling tools
  • Styling, fashion, and fashion retail experience
  • Commission sales experience
  • High School Diploma or equivalent
  • Flexibility in work schedule

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

No longer accepting applications

Beauty Sales Associate – Austin

Posted 2 months ago
Austin
Market: TX - Austin
Industry Segment: Beauty and Fragrance, Department Stores
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Beauty Sales Associate – Austin
Neiman Marcus
Austin
Beauty and Fragrance, Department Stores
Full time
Posted 2 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Associate, Order fulfillment

Holt Renfrew

Mississauga

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