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Tourneau_Bucherer_logo
Market:FL - Naples
Industry Segment:Luxury Watches and Jewelry
Category:Retail Sales
Seniority:Associate
Job Type:Full time

Tourneau has more than 30 retail locations in America, while Bucherer has 36 boutiques across Europe. The Bucherer 1888 brand, headquartered in Lucerne, Switzerland, since its inception, remains independent and family owned and is under the vigilant and dynamic direction of third-generation Jörg G. Bucherer, Chairman of Bucherer AG. Tourneau, now under the Bucherer wing, continues delivering exceptional service, teaming with the world’s leading watch brands to offer customers an unprecedented destination-shopping experience.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Overview:

The Cartier Brand Ambassador at Tourneau will be the primary driver of Cartier sales within his/her store and will ensure that every Cartier client receives outstanding customer service. The Cartier Brand Ambassador will be an expert on the heritage of the Cartier brand, product line and the stock within the store. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and fun environment for the discerning client. This includes enthusiastic, presentable and knowledgeable Ambassadors/Sales Professionals that understand the client, attractive and inviting displays, as well as clean and well-lit stores with the best selection of watches for the local market.

Responsibilities:

Ensure an outstanding client experience

  • Responsible for training other Sales Professionals and ensuring they are knowledgeable of the brand’s unique heritage, the range of products, and specific product attributes and availability.
  • Assist Sales Professionals with Cartier sales as necessary (provide product information, closing, etc.) to be certain every client experiences the luxury of Cartier to the fullest.
  • Responsible for implementing brand strategies and guidelines.
  • Communicate with the Tourneau Merchandising team to ensure appropriate inventory is available within his/her store.
  • Make certain the visual presentation of the watches is consistent with the luxury image of the brand.
  • Consistent with the requirement for other Tourneau Senior Sales Professionals, act as a mentor to other Sales Professionals and utilize the Tourneau advantages to the fullest in order to preserve the luxury status of the product.

Meeting or exceeding sales objectives

  • Personally achieve sales goals set by Cartier/Tourneau.
  • Manage day to day sale of the Cartier brand in Tourneau.
  • Work through and manage pricing issues during sale.
  • Assist other associates in closing Cartier sales.
  • Maximize the client experience.
  • Ensure each customer has a positive experience at the Cartier counter.
  • Consistently convey the brand image of Cartier.
  • Build relationships with new and existing clients.

Training

  • Consistently update Tourneau staff on the Cartier brand.
  • Work with Tourneau management to schedule and deliver Cartier Training sessions.
  • Convey the importance of the history of the brand to the Tourneau Staff.
  • Educate Tourneau Sales Professionals on product introductions, technical complications, service etc.
  • Encourage Tourneau Sales Professionals and increase comfort level with the Cartier brand through individual/group training sessions.
  • Training will be provided by both Tourneau and Cartier to ensure an excellent client experience for every client.
  • Participate in Cartier seminars on a regular basis.

Brand Management

  • Ensure appropriate visual merchandising of all Cartier products in the store.
  • Check stock on a daily basis and make certain Cartier watches are handled properly (Quality of the stock).
  • Monitor and order supplies including cleaning kits, catalogues and other POS materials.
  • Communicate with AVP Cartier regarding sales and inventory levels.
  • Work with Tourneau Management / AVP Cartier on reorder program.
  • Participate in Cartier seminars on a regular basis (either locally or in NYC at Cartier’s Mansion).

Qualifications:

  • 1-3 years significant experience selling luxury watches and/or fine jewelry with proven ability achieve and exceed sales targets.
  • A passion for building clientele and selling.
  • Must have a polished and professional appearance with a positive attitude
  • A strong client base that will continue to rely on him/her as the primary source of fine watches.
  • Demonstrated experience in client development on the retail level.
  • A proven track record utilizing consultative selling and will have demonstrated the ability to create exceptional client experiences.
  • Excellent oral and written communication skills are essential.
  • Proven track record as an exceptional team player and mentor.
  • Be willing to work non-traditional business hours which include nights, weekend and holidays
  • Expert communication, leadership, and management skills.
  • Sales driven and results orientated.
  • A Bachelor’s degree or equivalent in business or related discipline is preferred.
  • Bi-lingual language proficiency is a plus to cater to our international customer base.

Tourneau_Bucherer_logo
MarketFL - Naples
Industry SegmentLuxury Watches and Jewelry
CategoryRetail Sales
SeniorityAssociate
Job TypeFull time

Tourneau has more than 30 retail locations in America, while Bucherer has 36 boutiques across Europe. The Bucherer 1888 brand, headquartered in Lucerne, Switzerland, since its inception, remains independent and family owned and is under the vigilant and dynamic direction of third-generation Jörg G. Bucherer, Chairman of Bucherer AG. Tourneau, now under the Bucherer wing, continues delivering exceptional service, teaming with the world’s leading watch brands to offer customers an unprecedented destination-shopping experience.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Tourneau_Bucherer_logo
Industry Segment: Luxury Watches and Jewelry
Single Page

No longer accepting applications

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Tourneau_Bucherer_logo
Cartier Ambassador
Tourneau | Bucherer
Naples
Luxury Watches and Jewelry
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Purpose

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the client experience

  • Greets and welcomes clients throughout all areas of the store
  • Connects with clients in a friendly and meaningful way
  • Provides clients advice and knowledge that they may not have realized they needed
  • Makes every client interaction a personal and seamless experience
  • Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through omni channel and out of home base selling

  • Educates self and client on merchandise, events, promotions, policy and services
  • Demonstrates expert styling and brand knowledge
  • Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
  • Graciously takes returns and offers options based on client’s needs
  • Takes an omnitude approach to identify and recommend merchandise across all channels
  • Utilizes selling tools and store technology to sell across all channels effectively
  • Promotes benefits of the InCircle program and opens new accounts
  • Achieves personal sales and out of home base selling goals (KPI)

Cultivate and grow client base

  • Cultivates the client relationship through personalized connection
  • Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
  • Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
  • Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
  • Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

Champion operational excellence

  • Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
  • Ensures audit compliance

Contribute to team success

  • Partners with others to provide the best client experience
  • Actively creates a positive work environment through teamwork and collaboration
  • Maintains positive working relationships throughout the company

Additional Information

  • Posting Date: Oct 26, 2022
  • Overtime Status: Non-exempt

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

No longer accepting applications

Beauty Ambassador – La Mer

Posted 2 years ago
Mclean
Market: VA - Tysons
Industry Segment: Beauty and Fragrance, Department Stores
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Beauty Ambassador – La Mer
Neiman Marcus
Mclean
Beauty and Fragrance, Department Stores
Full time
Posted 2 years ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Cartier Ambassador

Tourneau | Bucherer

Naples

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