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Client Services Advisor
Acne Studios
New York
Contemporary Fashion, Contemporary Menswear
Full time
Posted 1 month ago
Market: NY - New York
Industry Segment: Contemporary Fashion, Contemporary Menswear
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Responsibilities will include, but not be limited to:

  • Provide excellent, best in class service and support to our customers primarily through email, telephone, live chat and social media.
  • Navigate a high level of customer orders and logistics, with active use of our order management system and order database.
  • Contribute to the smooth fulfilment of all orders across channels.
  • Develop an intimate knowledge of our customers’ needs and work towards building relationships with our customers to ensure a personal client experience and increase customer retention.
  • In the same way, develop an intimate knowledge of our products and collections.
  • Proactively contribute towards driving client experience across channels.
  • Maintain a high level of luxury service awareness at all times.
  • Proactively work to retain digital customers through CRM.

Proactively work to drive turnover.

Desired qualifications:

  • At least 2 year of documented work experience within e-commerce customer service or retail.
  • Excellent written and spoken communication skills in English with an emphasis on proper grammar are required.
  • Additional language skills are highly meritin, preferably Chinese Mandarin, Korean and Russian.
  • Familiarity with ticketing systems (Zendesk), Customer Relationship Systems (CRM), Order Management Systems (Chq, WMS), and/or omni-channel initiatives.
  • Strong client relationship and interpersonal skills.
  • Positive attitude, friendly tone, eagerness to go above and beyond to impress our digital customers.
  • Highly motivated, solution-oriented but also a team player.
  • Reliable and excellent with time management.
  • Strong organisational skills, attention to detail and ability to multitask.

We may perform background checks for this position.

About Acne Studios

Acne Studios is a Stockholm based fashion house with a multi-disciplinary heritage. Through founder and Creative Director Jonny Johansson’s interest in art, architecture and street culture, an alternative path has been found, turning Acne Studios into a well-respected creator of ready-to-wear for men and women. The collections are defined by Jonny Johansson’s signature juxtaposing design and attention to detail, with an emphasis on tailoring and an eclectic use of materials and custom developed fabrics.

Acne Studios is independently owned and has over 60 stores over the world including flagship stores in Paris, London, New York City, Los Angeles and Tokyo. The company has an annual turnover of around 230 MEUR and a total number of staff of more than 800, around 200 are working at the headquarters in Stockholm. Acne Studios also operate offices in Paris, New York, and Shanghai.

Client Services Advisor
Acne Studios
New York
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Client Services Advisor
Acne Studios
New York

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