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Market:NY - New York
Industry Segment:Contemporary FashionContemporary Menswear
Category:Customer Service
Seniority:Associate
Job Type:Full time

Acne Studios is a renowned Swedish brand that was founded in 1996 by Jonny Johansson. Initially starting as a branch of the creative collective ACNE (Ambition to Create Novel Expression), the brand quickly became known for its distinctive style and innovative design. The first product was a pair of raw denim jeans that Jonny produced as a limited run of 100 pairs, which were gifted to friends and family. The jeans were an instant hit, establishing the brand’s reputation for high-quality denim and leading the way for expansion into a full fashion house.

Over the years, Acne Studios has grown to embody a multidisciplinary approach to fashion, blurring the lines between art, culture, and design. With a focus on tailoring and an eclectic use of materials and custom-developed fabrics, the brand is defined by Jonny Johansson’s eye for design and love of art and architecture. The brand’s collections are inspired by photography, art, architecture, and contemporary culture, creating an innovative and boundary-pushing aesthetic.

Today, Acne Studios operates in over 50 countries worldwide, with flagship stores in cities such as Paris, London, New York, Los Angeles, and Tokyo. Despite its global reach, the brand remains deeply rooted in the creative culture of its hometown, Stockholm. Acne Studios continues to set trends and push the boundaries of fashion, never straying far from its original ethos: an ambition to create, innovate, and express novel ideas through fashion.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Responsibilities will include, but not be limited to:

  • Provide excellent, best in class service and support to our customers primarily through email, telephone, live chat and social media.
  • Navigate a high level of customer orders and logistics, with active use of our order management system and order database.
  • Contribute to the smooth fulfilment of all orders across channels.
  • Develop an intimate knowledge of our customers’ needs and work towards building relationships with our customers to ensure a personal client experience and increase customer retention.
  • In the same way, develop an intimate knowledge of our products and collections.
  • Proactively contribute towards driving client experience across channels.
  • Maintain a high level of luxury service awareness at all times.
  • Proactively work to retain digital customers through CRM.

Proactively work to drive turnover.

Desired qualifications:

  • At least 2 year of documented work experience within e-commerce customer service or retail.
  • Excellent written and spoken communication skills in English with an emphasis on proper grammar are required.
  • Additional language skills are highly meritin, preferably Chinese Mandarin, Korean and Russian.
  • Familiarity with ticketing systems (Zendesk), Customer Relationship Systems (CRM), Order Management Systems (Chq, WMS), and/or omni-channel initiatives.
  • Strong client relationship and interpersonal skills.
  • Positive attitude, friendly tone, eagerness to go above and beyond to impress our digital customers.
  • Highly motivated, solution-oriented but also a team player.
  • Reliable and excellent with time management.
  • Strong organisational skills, attention to detail and ability to multitask.

We may perform background checks for this position.

MarketNY - New York
Industry SegmentContemporary FashionContemporary Menswear
CategoryCustomer Service
SeniorityAssociate
Job TypeFull time

Acne Studios is a renowned Swedish brand that was founded in 1996 by Jonny Johansson. Initially starting as a branch of the creative collective ACNE (Ambition to Create Novel Expression), the brand quickly became known for its distinctive style and innovative design. The first product was a pair of raw denim jeans that Jonny produced as a limited run of 100 pairs, which were gifted to friends and family. The jeans were an instant hit, establishing the brand’s reputation for high-quality denim and leading the way for expansion into a full fashion house.

Over the years, Acne Studios has grown to embody a multidisciplinary approach to fashion, blurring the lines between art, culture, and design. With a focus on tailoring and an eclectic use of materials and custom-developed fabrics, the brand is defined by Jonny Johansson’s eye for design and love of art and architecture. The brand’s collections are inspired by photography, art, architecture, and contemporary culture, creating an innovative and boundary-pushing aesthetic.

Today, Acne Studios operates in over 50 countries worldwide, with flagship stores in cities such as Paris, London, New York, Los Angeles, and Tokyo. Despite its global reach, the brand remains deeply rooted in the creative culture of its hometown, Stockholm. Acne Studios continues to set trends and push the boundaries of fashion, never straying far from its original ethos: an ambition to create, innovate, and express novel ideas through fashion.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Contemporary Fashion, Contemporary Menswear
Single Page

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No data was found
Client Services Advisor
Acne Studios
New York
Contemporary Fashion, Contemporary Menswear
Full time
Posted 2 years ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Acne Studios

Acne Studios is a renowned Swedish brand that was founded in 1996 by Jonny Johansson. Initially starting as a branch of the creative collective ACNE (Ambition to Create Novel Expression), the brand quickly became known for its distinctive style and innovative design. The first product was a pair of raw denim jeans that Jonny produced as a limited run of 100 pairs, which were gifted to friends and family. The jeans were an instant hit, establishing the brand’s reputation for high-quality denim and leading the way for expansion into a full fashion house.

Over the years, Acne Studios has grown to embody a multidisciplinary approach to fashion, blurring the lines between art, culture, and design. With a focus on tailoring and an eclectic use of materials and custom-developed fabrics, the brand is defined by Jonny Johansson’s eye for design and love of art and architecture. The brand’s collections are inspired by photography, art, architecture, and contemporary culture, creating an innovative and boundary-pushing aesthetic.

Today, Acne Studios operates in over 50 countries worldwide, with flagship stores in cities such as Paris, London, New York, Los Angeles, and Tokyo. Despite its global reach, the brand remains deeply rooted in the creative culture of its hometown, Stockholm. Acne Studios continues to set trends and push the boundaries of fashion, never straying far from its original ethos: an ambition to create, innovate, and express novel ideas through fashion.

No longer accepting applications

Client Services Advisor

Posted 2 years ago
New York
Market: NY - New York
Industry Segment: Contemporary Fashion, Contemporary Menswear
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Client Services Advisor
Acne Studios
New York
Contemporary Fashion, Contemporary Menswear
Full time
Posted 2 years ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Acne Studios

Acne Studios is a renowned Swedish brand that was founded in 1996 by Jonny Johansson. Initially starting as a branch of the creative collective ACNE (Ambition to Create Novel Expression), the brand quickly became known for its distinctive style and innovative design. The first product was a pair of raw denim jeans that Jonny produced as a limited run of 100 pairs, which were gifted to friends and family. The jeans were an instant hit, establishing the brand’s reputation for high-quality denim and leading the way for expansion into a full fashion house.

Over the years, Acne Studios has grown to embody a multidisciplinary approach to fashion, blurring the lines between art, culture, and design. With a focus on tailoring and an eclectic use of materials and custom-developed fabrics, the brand is defined by Jonny Johansson’s eye for design and love of art and architecture. The brand’s collections are inspired by photography, art, architecture, and contemporary culture, creating an innovative and boundary-pushing aesthetic.

Today, Acne Studios operates in over 50 countries worldwide, with flagship stores in cities such as Paris, London, New York, Los Angeles, and Tokyo. Despite its global reach, the brand remains deeply rooted in the creative culture of its hometown, Stockholm. Acne Studios continues to set trends and push the boundaries of fashion, never straying far from its original ethos: an ambition to create, innovate, and express novel ideas through fashion.

Client Services Advisor

Acne Studios

New York

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