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BROBSTON GROUP

Market:BC - Vancouver
Industry Segment:Department StoresLuxury FashionLuxury Menswear
Category:Customer Service
Seniority:Associate
Job Type:Part time

Holt Renfrew is considered Canada’s fashion and lifestyle retailer.

Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion.

With seven stores across Canada, including four in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com.

Holt Renfrew was acquired by the Weston family in 1986 and continues to be privately and Canadian-owned as part of the Selfridges Group. Visit us at www.holtrenfrew.com.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Concierge provides superb customer service to all Holt Renfrew clients within an environment that meets the highest standards.

Specific responsibilities include (but are not limited to) the following:

  • Provide a consistently excellent level of customer service to all clients by acting as their ambassador.
  • Maintain expert knowledge of store and where product is located.
  • Resolve standard customer service issues within policy.
  • Manage all incoming inquiries and requests whether in person (information kiosk), via phone or via email.
  • Respond to internal and external client inquiries and/or complaints within 24 hours.
  • Process gift cards for all internal and external clients.
  • Process online pick-up orders and returns t
  • Support client services department as required.
  • Provide support to sales floor by being POS super users.
  • Develop and maintain effective relationships within concierge community in order to provide our clients with the ultimate service experience.
  • Develop and maintain effective relationships with concierge vendors (florists, ticket brokers, car rentals, restaurants, etc.).
  • Maintain expert knowledge of “The Best” of local community and city.
  • Attend concierge events and information sessions.
  • Assist with and participate in all store events – creation of lists, collecting of tickets, RSVPs, etc.
  • Maintain
  • Respond to all event related inquiries in a timely manner.

The ideal candidate:

  • High school diploma
  • Previous experience in customer service environment
  • Good working knowledge of computer software (Word, Excel, Outlook, etc.)

The measures of success:

  • Monthly One-on-one
  • Random audits
  • Regular update training
  • New services being offered
  • Event walk throughs
  • Random checks

MarketBC - Vancouver
Industry SegmentDepartment StoresLuxury FashionLuxury Menswear
CategoryCustomer Service
SeniorityAssociate
Job TypePart time

Holt Renfrew is considered Canada’s fashion and lifestyle retailer.

Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion.

With seven stores across Canada, including four in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com.

Holt Renfrew was acquired by the Weston family in 1986 and continues to be privately and Canadian-owned as part of the Selfridges Group. Visit us at www.holtrenfrew.com.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Department Stores, Luxury Fashion, Luxury Menswear
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No longer accepting applications

No data was found
Concierge
Holt Renfrew
Vancouver
Department Stores, Luxury Fashion, Luxury Menswear
Part time
Posted 9 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Holt Renfrew

Holt Renfrew is considered Canada’s fashion and lifestyle retailer.

Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion.

With seven stores across Canada, including four in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com.

Holt Renfrew was acquired by the Weston family in 1986 and continues to be privately and Canadian-owned as part of the Selfridges Group. Visit us at www.holtrenfrew.com.

No longer accepting applications

Concierge

Posted 9 months ago
Vancouver
Market: BC - Vancouver
Industry Segment: Department Stores, Luxury Fashion, Luxury Menswear
Category: Customer Service
Seniority: Associate
Job Type: Part time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Concierge
Holt Renfrew
Vancouver
Department Stores, Luxury Fashion, Luxury Menswear
Part time
Posted 9 months ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Holt Renfrew

Holt Renfrew is considered Canada’s fashion and lifestyle retailer.

Founded in Quebec City in 1837, Holt Renfrew is renowned for unparalleled retail experiences and is Canada’s hub for the world’s best fashion and beauty brands. Recognized as a leader in personal service and experiences, the company’s mission is to empower self-expression and ignite positive change along with overarching commitments to sustainability and diversity and inclusion.

With seven stores across Canada, including four in the Greater Toronto Area, plus Montreal, Calgary, and Vancouver, customers can also experience Holt Renfrew’s offerings via holtrenfrew.com.

Holt Renfrew was acquired by the Weston family in 1986 and continues to be privately and Canadian-owned as part of the Selfridges Group. Visit us at www.holtrenfrew.com.

Concierge

Holt Renfrew

Vancouver

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