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BROBSTON GROUP

Ralph-Lauren-Logo
Market:NC - Raleigh Durham
Industry Segment:Beauty and Fragrance
Category:Customer Service
Seniority:Associate
Job Type:Full time

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of luxury lifestyle products in five categories: apparel, footwear & accessories, home, fragrances and hospitality. For more than 50 years, Ralph Lauren has sought to inspire the dream of a better life through authenticity and timeless style. Its reputation and distinctive image have been developed across a wide range of products, brands, distribution channels and international markets. The Company’s brand names – which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children and Chaps, among others – constitute one of the world’s most widely recognized families of consumer brands.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position Overview

Develop customer relationships to increase customer loyalty for the Ralph Lauren brands supported on the websites and in national advertising. Interact with customers in a multi-channel environment, utilizing multiple systems, and browsers, in an efficient and professional manner. Learn and effectively articulate the Brand and the product of Ralph Lauren to ensure the delivery of a legendary customer experience in every contact.

Essential Duties & Responsibilities

  • Learn Ralph Lauren products and lifestyle in order to respond to inquires about the current season of merchandise featured on Ralph Lauren Corporation websites
  • Maintain a positive, customer centric focus
  • Assist customers with navigating and placing orders on the websites
  • Respond to a variety of incoming contacts including products, sales/promotions, orders and returns
  • Listen to customers to understand their needs; utilize knowledge and tools to appropriately respond to their needs
  • Maintain a thorough knowledge and skill base of: product, operations, policies, procedures and computerized information systems
  • Confidently navigate the Ralph Lauren websites, internet, customer support systems and company supported intranet
  • Communicate and manage customer conflict resolution in a professional manner
  • Use effective decision-making , problem solving and communication skills
  • Research inquiries and de-escalate customer’s concerns
  • Use appropriate telephone etiquette and interpersonal skills
  • Provide merchandise recommendations to customers who are placing orders and inquiring about items
  • Demonstrate professionalism by creating a positive image for the Ralph Lauren Corporation
  • Confidently interact with customers and other internal departments in a clear, concise, courteous and professional manner
  • Perform other duties and special projects as assigned

Experience, Skills & Knowledge

  • Must pass a Color Deficiency test
  • Must pass Grammar and Writing Assessments
  • High school diploma or Ged required
  • Post high school education preferred
  • One year of recent Customer Service experience is a plus; preferably within a revenue-generating inbound Contact Center environment
  • Previous retail experience is a plus
  • Internet savvy, with the ability to navigate through multiple browsers and various search engines
  • Solid keyboard and computer skills – including Microsoft and Windows based programs
  • Ability to work in a fast paced environment under the direction of a Team Manager
  • Detail oriented
  • Excellent verbal and written business communication skills
  • Professional, flexible, positive team player
  • Ability and willingness to learn new skills and technologies
  • Passion for providing great service to customers
  • Must be able to work weekends, evenings and holidays
  • Bi-lingual in Spanish or Canadian French is a strong plus
  • Varied hours as business needs change
  • Dexterity of hands and fingers to operate a computer keyboard, mouse and to handle other computer components
  • Ability to sit for extended periods of time

Ralph-Lauren-Logo
MarketNC - Raleigh Durham
Industry SegmentBeauty and Fragrance
CategoryCustomer Service
SeniorityAssociate
Job TypeFull time

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of luxury lifestyle products in five categories: apparel, footwear & accessories, home, fragrances and hospitality. For more than 50 years, Ralph Lauren has sought to inspire the dream of a better life through authenticity and timeless style. Its reputation and distinctive image have been developed across a wide range of products, brands, distribution channels and international markets. The Company’s brand names – which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children and Chaps, among others – constitute one of the world’s most widely recognized families of consumer brands.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Ralph-Lauren-Logo
Industry Segment: Beauty and Fragrance
Single Page

No longer accepting applications

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Ralph-Lauren-Logo
Customer Service Representative
Ralph Lauren
High Point
Beauty and Fragrance
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Ralph Lauren

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of luxury lifestyle products in five categories: apparel, footwear & accessories, home, fragrances and hospitality. For more than 50 years, Ralph Lauren has sought to inspire the dream of a better life through authenticity and timeless style. Its reputation and distinctive image have been developed across a wide range of products, brands, distribution channels and international markets. The Company’s brand names – which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children and Chaps, among others – constitute one of the world’s most widely recognized families of consumer brands.

No longer accepting applications

Ralph-Lauren-Logo

Customer Service Representative

Posted 1 year ago
High Point
Market: NC - Raleigh Durham
Industry Segment: Beauty and Fragrance
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Ralph-Lauren-Logo
Customer Service Representative
Ralph Lauren
High Point
Beauty and Fragrance
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Ralph Lauren

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of luxury lifestyle products in five categories: apparel, footwear & accessories, home, fragrances and hospitality. For more than 50 years, Ralph Lauren has sought to inspire the dream of a better life through authenticity and timeless style. Its reputation and distinctive image have been developed across a wide range of products, brands, distribution channels and international markets. The Company’s brand names – which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children and Chaps, among others – constitute one of the world’s most widely recognized families of consumer brands.

Customer Service Representative

Ralph Lauren

High Point

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Customer Service Representative
Ralph Lauren
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High Point

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