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Market:NY - New York
Industry Segment:Contemporary Fashion
Category:Retail Sales
Seniority:Supervisor
Job Type:Full time

Born and raised in Manhattan, the daughter of archaeologists, Ulla Johnson honed her signature style between the streets of New York and the far-flung destinations of their family travels. Her eponymous line, founded in 1998 just after her graduation from university, immediately caught the attention of the fashion press.Growing from a handful of directional boutiques and with an early endorsement from Barneys New York, Ulla Johnson’s collection has gained a dedicated following and the support of retailers across the US, Europe, Australia, and Asia.

She has never wavered on her steadfast attention to the details of construction that have become her hallmark, basing each of her collections on a foundation of natural fibers, beautiful finishing, and ease of fit and form.

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In House Role

Brobston Group is managing the hiring process. Our team screens all applicants and coaches you through the interview process.

Job Description

Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall experience.

Responsibilities

  • Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
  • Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs.
  • Lead a high performing customer facing and service orientated team.
  • Coach and provide feedback to the team as necessary to ensure all customers serviced in the store.
  • Manage the customer flow to ensure the best possible service and that no client is left unattended.
  • Set the pace and standard to deliver excellent service to customers.
  • Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team.
  • Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
  • Develop and retain talented employees, by recognizing and rewarding performance through monthly development plans and annual performance reviews.
  • Lead by example.
  • Partner with General Manager, Store Manager to take ownership of training within the store.
  • Partner with store management to set goal expectations.
  • Deliver formal performance feedback in partnership with store management through monthly development plans.
  • Resolve difficult customer issues and escalate to management when necessary.
  • In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales.
  • Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
  • Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
  • Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
  • Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures.
  • Additional duties as required.

Personal Profile

  • Advanced knowledge of POS system.
  • 1-2 years previous supervisory or management experience in retail sales.

MarketNY - New York
Industry SegmentContemporary Fashion
CategoryRetail Sales
SenioritySupervisor
Job TypeFull time

Born and raised in Manhattan, the daughter of archaeologists, Ulla Johnson honed her signature style between the streets of New York and the far-flung destinations of their family travels. Her eponymous line, founded in 1998 just after her graduation from university, immediately caught the attention of the fashion press.Growing from a handful of directional boutiques and with an early endorsement from Barneys New York, Ulla Johnson’s collection has gained a dedicated following and the support of retailers across the US, Europe, Australia, and Asia.

She has never wavered on her steadfast attention to the details of construction that have become her hallmark, basing each of her collections on a foundation of natural fibers, beautiful finishing, and ease of fit and form.

Copied

In House Role

Brobston Group is managing the hiring process. Our team screens all applicants and coaches you through the interview process.

Job Description
Industry Segment: Contemporary Fashion
Single Page

No longer accepting applications

No data was found
Keyholder
Ulla Johnson
New York
Contemporary Fashion
Full time
Posted 2 years ago

In House Role

Brobston Group is managing the hiring process. Our team screens all applicants and coaches you through the interview process.

Job Description
About Ulla Johnson

Born and raised in Manhattan, the daughter of archaeologists, Ulla Johnson honed her signature style between the streets of New York and the far-flung destinations of their family travels. Her eponymous line, founded in 1998 just after her graduation from university, immediately caught the attention of the fashion press.Growing from a handful of directional boutiques and with an early endorsement from Barneys New York, Ulla Johnson’s collection has gained a dedicated following and the support of retailers across the US, Europe, Australia, and Asia.

She has never wavered on her steadfast attention to the details of construction that have become her hallmark, basing each of her collections on a foundation of natural fibers, beautiful finishing, and ease of fit and form.

No longer accepting applications

Keyholder

Posted 2 years ago
New York
Market: NY - New York
Industry Segment: Contemporary Fashion
Category: Retail Sales
Seniority: Supervisor
Job Type: Full time

In House Role

Brobston Group is managing the hiring process. Our team screens all applicants and coaches you through the interview process.

Single Page

No longer accepting applications

No data was found
Keyholder
Ulla Johnson
New York
Contemporary Fashion
Full time
Posted 2 years ago

In House Role

Brobston Group is managing the hiring process. Our team screens all applicants and coaches you through the interview process.

Job Description
About Ulla Johnson

Born and raised in Manhattan, the daughter of archaeologists, Ulla Johnson honed her signature style between the streets of New York and the far-flung destinations of their family travels. Her eponymous line, founded in 1998 just after her graduation from university, immediately caught the attention of the fashion press.Growing from a handful of directional boutiques and with an early endorsement from Barneys New York, Ulla Johnson’s collection has gained a dedicated following and the support of retailers across the US, Europe, Australia, and Asia.

She has never wavered on her steadfast attention to the details of construction that have become her hallmark, basing each of her collections on a foundation of natural fibers, beautiful finishing, and ease of fit and form.

Keyholder

Ulla Johnson

New York

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Ulla Johnson
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