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Operations Manager
The Webster
Los Angeles
Luxury Fashion
Full time
Posted 2 weeks ago
Copied
Market: CA - Los Angeles
Industry Segment: Luxury Fashion
Category: Operations
Seniority: Manager
Job Type: Full time

Marketplace Role

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Job Description

Position Summary

As a Operations Manager, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, understanding & executing on core operational policies & procedures, telephone answering and anything else required to support product flow and the smooth running of the store. This position requires a close attention to detail, time management, the ability of physical labor, and strong organizational skills. Ideal candidate should have a at least 3 years of Back of House/Stock experience with management of at least 15,000 items of inventory. The ideal candidate should also have experience processing, online orders, Farfetch, in store request as well as other location requests seamlessly. The selected candidate should be professional and leader orientated, must have experience managing others.

Essential Duties & Responsibilities

  • Ensure timely processing of all shipments, transfers, RTV and damages
  • Responsible to accept merchandise under the appropriate Po in the system.
  • Communicate effectively with Inventory manager on any discrepancies on Po received.
  • Manage and support online store (Farfetch) by making sure all orders are processed in a timely manner from its assigned location.
  • Ensure accurate pricing of all items received, re-ticketing and execute markdowns in a timely manner.
  • Maintain a designated damage area, and repair log for the staff to utilize
  • Partner with inventory manager for damaged and defective merchandise directions.
  • Execute and oversee spot checks from different brands and categories weekly
  • Enforce sales floor replenishment process is completed daily.
  • Partner with appropriate manager to direct new arrivals placement on the sales floor
  • Provide feedback to manager regarding merchandise handling concerns
  • Treat all customers and employees with respect and contributes to a positive work environment
  • Train, direct and coach runners in the moment to meet productivity standards
  • Maintain all shipment related paperwork and send it over home office weekly.
  • Orders packaging supplies, office supplies, stationary supplies and fixtures needs by placing orders following store monthly and yearly budget; while keeping store management informed.
  • Maintain company standards of neat, clean and organized stockroom
  • Prepare stockroom for mid year inventories

Qualifications

  • Ability to work flexible schedules
  • High School Diploma or GED
  • Back of House Experience Required
  • Luxury Brand Experience Preferred
  • Management experience of small group
  • Ability to collaborate
  • Proficient with Outlook
  • Exceptional attention to detail and well-developed organizational skills
  • Adheres to professionalism
  • Ability to work independently and as a team
  • Previous NetSuite/ERP/SCIS experience preferred

Experience

  • Computer Proficiency
  • 3+ years of relevant work

About The Webster

Laure Heriard Dubreuil opened The Webster’s flagship location in 2009 at 1220 Collins Avenue inSouth Beach, Miami. Originally the Webster Hotel, the 20,000 square-foot Art Deco building was built in 1939 by architect Henry Hohauser. Heriard Dubreuil, who grew up in Paris and worked as a top merchandiser for Balenciaga and Yves Saint Laurent before founding The Webster, kept the name but reimagined the three-story interior as a women’s and men’s multi-brand luxury retailer designed with vibrant intimacy to resemble a residential space.

“The idea was a place where you can feel very comfortable,” says Heriard Dubreuil of The Webster’s concept. “It’s a place to spend time. You arrive, you take off your shoes, you’re at someone’s house, or you’re in your gigantic closet, and you can try everything.” Rather than organize the store according to brand, Heriard Dubreuil merchandised it as if it were a personal wardrobe, mixing big brands with the emerging, arranging everything intuitively by mood, which was revolutionary at the time. Her instinctive, warm touch lured an impressive brand matrix, including Balenciaga, Tom Ford, Balmain, Lanvin, and Chanel, as well as loyal customers.

A decade after the Miami flagship opened, The Webster has expanded to six additional flagship locations in Bal Harbour, Houston, Costa Mesa, New York City, and Los Angeles, most recently Montecito at the Rosewood Miramar Beach as well as an outlet at Sawgrass Mills. Each store has its own distinctive energy, unified by Heriard Dubreuil’s uncompromising vision of good energy, good fashion, good fun, and Miami’s sunny spirit. The retailer has become a destination for exclusive collaborations with brands such as Paco Rabanne, Off-White, and Fenty and permanent partnerships with David Mallett and Joanna Czech, who operate studios out of The Webster’s SoHo location.

Operations Manager
The Webster
Los Angeles
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Operations Manager
The Webster
Los Angeles

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