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The Operations Professional is the heart of the back of house operations in a Tiffany store. The Operations Professional has strong communication and problem solving skills and works effectively with sales professionals, management, corporate partners and clients to drive store sales and profitability. Duties include providing exceptional client service, order fulfillment, inventory management, and ensuring merchandise is delivered; all with the Tiffany Touch.
Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Carry out operations functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan. Capture data during client interactions to cultivate new and existing clients. Effectively handle internal and external phone and e-mail correspondence and partner with Sales Professionals and management to optimize sales opportunities.
Service: Elevate in store experience consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador by providing the Tiffany Touch during every client interaction. Demonstrate Client Experience Behaviors identified within the Tei program (Voice of Client Survey). Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback. Utilize deep knowledge of product, service, and care and handling instructions to maximize client satisfaction during each interaction.
Operational Excellence: Provide exceptional operational support to drive sales and service. Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures. Monitor and reconcile merchandise inventory, using reports and systems to assess inventory accuracy, report discrepancies to management or corporate partners. Partner and communicate effectively with Sales Professionals, management and clients to respond and follow up on requests for assistance in product and service information, service, repairs, shipping and inventory quickly and accurately. Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.
In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.
Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.
The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.