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Market:QC - Montreal
Industry Segment:Digital Fashion
Category:Retail Sales
Seniority:Associate
Job Type:Full time

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Reporting to the Assistant Manager of Appointment Experience, the Personal Stylist is responsible for shaping exceptional appointment-based shopping experiences for our clientele as the foundation for cultivating meaningful client relationships. Acting as trusted advisors both in-store and online, Personal Stylists deliver best-in-class customer experience through their willingness and excitement to engage with clients, they contribute to team culture, and foster creative exploration of the SSENSE space and product catalogue. The personal stylist candidate will foster a positive work environment that embraces SSENSE brand values and achieves key company objectives.

Responsibilities

Sales performance – 30%

  • Achieve appointment-model sales targets, KPIs and sell through for all in-store activations by ensuring excellent level of customer experience in line with SSENSE Montreal brand strategy.
  • Identify clienteling opportunities to increase your customer base satisfaction.
  • Act as a positive brand ambassador; develop and continuously elevate your quality of styling through product knowledge, adaptable styling, and seamless execution.

Customer experience – 40%

  • Create and execute personalised and unique styling experiences through providing exceptional customer interactions.
  • Cultivate genuine and loyal client relationships through client database management and engagement before, during and following client visits.
  • Assist with client issues for resolutions and win-win solutions that enhance customer experiences
  • Offer seamless communication and follow-through on client requests to drive the ultimate experience
  • Assist when necessary with visitor model operational activities, taking ownership to meet the promise to customers.

Operations – 20%

  • Ensure the point of sale experience is accurate and efficient, leveraging SSENSE Systems and technology as necessary.
  • Support with Brand launches, capsule collections & in-store activations
  • Support loss prevention in all areas of physical security, inventory management and transaction accuracy.
  • Ensure compliance of store operations, health and safety, maintenance and company policies.
  • Maintain current visual direction through communicating and ensuring highest standards of visual presentation.

Team leadership – 10%

  • Participate in building and developing best in class, client-centric teams
  • Drive collaboration between the selling roles and support roles

Qualifications

  • A minimum of 2 years experience operating as a Personal Stylist
  • Proven experience establishing trusting relationships and maintaining clientele
  • College or University degree in Fashion, Business, Management, or a related field is preferred
  • Experience with operating a POS system
  • Proven experience establishing trusting relationships in a multi-channel environment
  • Excellent knowledge of the labels carried by SSENSE including creative direction, history, and technical garment information
  • Ability to lift heavy boxes (15kg)
  • Excellent written and verbal communication skills in both English and French
  • Proficiency in Microsoft Office Suite, Google Suite, Web and computer-savviness
  • Hours/days of work can be varied due to the demands of the business

Skills

  • Exceptional interpersonal skills with a natural ability to build relationships with clients
  • Detail-oriented with strong time management and organisational skills
  • Team player with solid interpersonal skills
  • Customer-oriented with strong problem solving skills
  • Ability to work in a fast-paced environment, while delivering high level of customer service
  • Demonstrate a high degree of maturity and integrity.
  • Highly competent with technology and mobile applications.

MarketQC - Montreal
Industry SegmentDigital Fashion
CategoryRetail Sales
SeniorityAssociate
Job TypeFull time

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Digital Fashion
Single Page

No longer accepting applications

No data was found
Personal Stylist
SSENSE
Montreal
Digital Fashion
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Purpose

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the client experience

  • Greets and welcomes clients throughout all areas of the store
  • Connects with clients in a friendly and meaningful way
  • Provides clients advice and knowledge that they may not have realized they needed
  • Makes every client interaction a personal and seamless experience
  • Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through omni channel and out of home base selling

  • Educates self and client on merchandise, events, promotions, policy and services
  • Demonstrates expert styling and brand knowledge
  • Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
  • Graciously takes returns and offers options based on client’s needs
  • Takes an omnitude approach to identify and recommend merchandise across all channels
  • Utilizes selling tools and store technology to sell across all channels effectively
  • Promotes benefits of the InCircle program and opens new accounts
  • Achieves personal sales and out of home base selling goals (KPI)

Cultivate and grow client base

  • Cultivates the client relationship through personalized connection
  • Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
  • Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
  • Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
  • Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

Champion operational excellence

  • Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
  • Ensures audit compliance

Contribute to team success

  • Partners with others to provide the best client experience
  • Actively creates a positive work environment through teamwork and collaboration
  • Maintains positive working relationships throughout the company

Additional Information

  • Posting Date: Oct 26, 2022
  • Overtime Status: Non-exempt

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

No longer accepting applications

Beauty Ambassador – La Mer

Posted 2 years ago
Mclean
Market: VA - Tysons
Industry Segment: Beauty and Fragrance, Department Stores
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Beauty Ambassador – La Mer
Neiman Marcus
Mclean
Beauty and Fragrance, Department Stores
Full time
Posted 2 years ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Personal Stylist

SSENSE

Montreal

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