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Market:NY - New York
Industry Segment:Luxury FashionLuxury Menswear
Category:Retail Store Management
Seniority:Manager
Job Type:Full time
Budget: $100,000 - $120,000 annually

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

As Retail Manager, North America you will be fully accountable for the leadership and direction of the Retail teams and Stores in North America. Reporting to the General Manager, your key challenge is to deliver operational, commercial, and visual excellence, ensuring customers are always front of mind. You will be passionate about achieving and exceeding all sales and profits objectives, inspiring Management teams to run their Store like their own businesses.

Based in the Flagship store, you will epitomise Mulberry by living the values and delivering the highest standards. You are able to spot and react to commercial opportunities in your Region. You will drive projects, building strong relationships with central functions to help influence and drive the success and the future growth of the business. Having a flexible leadership style is key to developing managers who vary in experience and skill set.

Duties & Responsivities:

  • Manage and oversee the daily store operations such as sales, expense control, staff recruitment, training, inventory management, security and safety, etc.
  • Drive regional performance in line with company growth targets.
  • Identify regional opportunity and present business plan for targeted commercial opportunities.
  • Maximise regional performance through constant review of store productivity and densities.
  • Drive performance through effective planning around peak trade periods.
  • Plan, forecast, report on sales, costs and business performance according to company requirements for all stores in region.
  • Work collaboratively with regional Head of Finance to develop and review monthly/annual sales forecasts to facilitate planning and improvement of P&L.
  • Communicate regional opportunities to B&M/Visual/Marketing and other HO functions.
  • Project Manage any new store openings or store closures when required. Partner with B&M and Visual teams to maximise store support and growth.
  • Develop the strategic retail plan and customer strategy for North America to drive and maintain customer loyalty. Manage local business plans to ensure the short, mid and long-term profitable growth of the Brand.
  • Lead the retail team to identify potential product needs, customers service and provide timely coaching to ensure the teams are able to meet and exceed the requirements of their roles.
  • Monitor and review performance of retail store teams identifying staff performance improvement of Kpis and career development.
  • Anticipate and plan for future challenges and business growth opportunities across the Region.
  • Constantly seek opportunities and areas to improve, encouraging the Store teams to try new ideas to drive the business forward.
  • Maintain positive customer relations to develop customers’ loyalty .
  • Anticipate and evaluate market opportunities and assure the project management of new stores opening/relocation/renovation.
  • Perform other related ad hoc tasks and projects when necessary .

Team:

  • Recruit, develop and retain a high performing Retail teams. Effectively manage performance and address any issues or concerns, delivering difficult messages with credibility.
  • Understand the strengths and abilities of your teams and utilise this to drive talent management and succession planning for the market.
  • Coach Store Managers to ensure they are well equipped to manage, develop and engage their teams to a high standard.
  • Unite and align teams, demonstrating strong leadership and a global vision.
  • Create a culture where good performance is rewarded and recognised and build a team which people want to be part of.
  • Show flexibility in your leadership style and approach to fit the needs of individuals.
  • Engage teams, ensuring they feel empowered and informed.

Brand:

  • Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.
  • Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions and experiences may not always be shared by your colleagues.
  • Act as an ambassador for Mulberry and communicate positively about the brand.

Skills and Knowledge Required:

  • Commercially astute and proven track record in a similar role.
  • Strategic and results-driven with strong leadership abilities to motivate team.
  • Detailed knowledge of the luxury market in North America.
  • Strongly motivated by building the brand and business for long term success.
  • Excellent analytical, interpersonal, communication and negotiation skills.

Other:

  • Flexibility to travel when required.

MarketNY - New York
Industry SegmentLuxury FashionLuxury Menswear
CategoryRetail Store Management
SeniorityManager
Job TypeFull time
Target Salary: $100,000 - $120,000 annually

Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Fashion, Luxury Menswear
Single Page

No longer accepting applications

No data was found
Retail Manager
Mulberry
Wooster Street
Luxury Fashion, Luxury Menswear
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Purpose

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the client experience

  • Greets and welcomes clients throughout all areas of the store
  • Connects with clients in a friendly and meaningful way
  • Provides clients advice and knowledge that they may not have realized they needed
  • Makes every client interaction a personal and seamless experience
  • Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through omni channel and out of home base selling

  • Educates self and client on merchandise, events, promotions, policy and services
  • Demonstrates expert styling and brand knowledge
  • Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
  • Graciously takes returns and offers options based on client’s needs
  • Takes an omnitude approach to identify and recommend merchandise across all channels
  • Utilizes selling tools and store technology to sell across all channels effectively
  • Promotes benefits of the InCircle program and opens new accounts
  • Achieves personal sales and out of home base selling goals (KPI)

Cultivate and grow client base

  • Cultivates the client relationship through personalized connection
  • Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
  • Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
  • Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
  • Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

Champion operational excellence

  • Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
  • Ensures audit compliance

Contribute to team success

  • Partners with others to provide the best client experience
  • Actively creates a positive work environment through teamwork and collaboration
  • Maintains positive working relationships throughout the company

Additional Information

  • Posting Date: Oct 26, 2022
  • Overtime Status: Non-exempt

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

No longer accepting applications

Beauty Ambassador – La Mer

Posted 2 years ago
Mclean
Market: VA - Tysons
Industry Segment: Beauty and Fragrance, Department Stores
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Beauty Ambassador – La Mer
Neiman Marcus
Mclean
Beauty and Fragrance, Department Stores
Full time
Posted 2 years ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Retail Manager

Mulberry

Wooster Street

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