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BROBSTON GROUP

Retail Operations Manager

Posted 3 weeks ago
Coral Gables
Market: FL - Miami
Industry Segment: Luxury Watches and Jewelry
Category: Operations
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

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Retail Operations Manager
Cartier
Coral Gables
Luxury Watches and Jewelry
Full time
Posted 3 weeks ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Key Responsibilities:

1. Boutiques’ Daily Operations

  • Ensure that our Maison standards are respected in all external boutiques: Image, processes, operations etc

Strive Operational Excellence

  • Ensure implementation of the Maison strategy in the boutique network.
  • In charge of deploying Boutique Flows Project and Retail tools developed by Hq.
  • Monitor visual merchandising in Boutiques and general ambiance (Music, flowers, etc.)
  • Ensure proper and effective boutique programming/activations.

Boutiques Policies, Procedures, Guidelines, Tools, And Art Of Living

  • Boutique Procedures: Educate and provide expert support to the partners in the implementation of the boutique’s procedures and proper monitoring for compliance.
  • Métiers & Teams: Review boutique planning, and staff allocation and actively contribute to the boutique staff hiring process.
  • Ensure correct usage of all Art of Living related items and tools. Determine the needs, define the budget, roll out implementation, follow up & receive feedback:
    • Boutique Uniforms
    • Groom Uniform
    • Music
    • Ambiance Perfume
    • Stationary (Letterhead, envelopes, business cards…)
    • Cartier Champagne
    • Boutique Stamp
    • CRM gifts

  • Ensure the boutique’s inventory is properly done.
  • It System & Reporting:
    • iPad, iPhone & Cartier Email for boutique staff: implementation, maintenance, and support
    • Liaison with It department to identify and solve It challenges
    • Coordinate implementation of any new It tools created by International such as Retail Os
    • Check that all boutiques upload daily their sales in Booster and update the different reports on time.

  • Boutique Agreements:
    • Responsible for the control and safekeeping of all the legal documents as they relate to the external boutiques, in collaboration with Commercial Partnership Manager: legal agreements, contracts & addendums with boutique external partners.
    • Assist with New/Updated Contracts and Termination Letters in coordination with Commercial Partnership Manager.

2 Boutiques Performance

2.1 Boutiques Action Plans

  • Orchestrate the Boutique Action Plans in collaboration with the Area Managers, the Boutique Managers, and all relevant Cartier departments.
  • In charge of initiating, building, harmonizing, updating, and following up on the Boutique Action Plans.

2.2 Boutiques Kpis & Follow-Up

  • Define the set of Kpis (measure, target) in collaboration with Area Managers, Coaches, and Boutique Managers.
  • Is responsible for Kpis recommendation and follow-up.
  • Support the Boutique Managers to elevate Sales Team performance by providing Kpis and helping address topics.
  • Communicate on a constant basis with the boutiques (weekly / bi-weekly calls).
  • Support the boutiques in their daily operations.
  • Monitor closely the client barometer results and implement action plans to ensure a high-level experience for our clients. Continuous improvement.

2.3 Reporting

  • Provide & monitor boutiques’ performance through different reports:
    • Retail Global Dashboard
    • Individual Boutique Dashboards
    • Weekly Dashboard
    • Commercial Communique Missed-opportunities Tracker

  • In charge of boutique reports requested by HQ (KPIs, performances, staffing, partner info, Booster accuracy etc.)

3. Special Projects & Support To The Commercial Team

  • In charge of boutique presentations (Team Meetings, Seminars, Strategic Plan etc).
  • In charge of organizing and orchestrating Boutique Seminars.
  • Assist on the preparation of market visits; ensuring team members are properly briefed and aware of the different points to check or to have in mind before the trip.
  • Contribute actively to strategic projects such as boutique openings/relocations/closings. Orchestrate the boutique briefs.
  • Contribute to special committees as needed for product launches, new programs, etc

Qualifications:

Education:

  • Bachelor’s Degree in a business-related field
  • Master Degree preferred

Required Experience:

  • Prior experience in a boutique is a must
  • 4-5 year experience (boutique or corporate)
  • Luxury sales and supervisory experience preferred.

Technical Skills/Abilities:

  • Technical Skills
    • Strong It literacy with full proficiency in Excel, PowerPoint & Word
    • Sap experience preferred
    • Fluent in both Spanish and English. Portuguese & French are a plus

  • Abilities
    • Detail oriented and analytical
    • Strong organizational skills and great attention to detail
    • Problem-solving skills
    • Service-minded nature
    • Outgoing personality with high interpersonal and presentation skills
    • Ability to develop and motivate teams to achieve goals.

About Cartier

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

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Retail Operations Manager
Cartier
Coral Gables
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Retail Operations Manager
Cartier
Coral Gables

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