Key Responsibilities:

1. Boutiques’ Daily Operations

• Ensure that our Maison standards are respected in all external boutiques: Image, processes, operations etc

Strive Operational Excellence

• Ensure implementation of the Maison strategy in the boutique network.
• In charge of deploying Boutique Flows Project and Retail tools developed by Hq.
• Monitor visual merchandising in Boutiques and general ambiance (Music, flowers, etc.)
• Ensure proper and effective boutique programming/activations.

Boutiques Policies, Procedures, Guidelines, Tools, And Art Of Living

• Boutique Procedures: Educate and provide expert support to the partners in the implementation of the boutique’s procedures and proper monitoring for compliance.
• Métiers & Teams: Review boutique planning, and staff allocation and actively contribute to the boutique staff hiring process.
• Ensure correct usage of all Art of Living related items and tools. Determine the needs, define the budget, roll out implementation, follow up & receive feedback:
  • Boutique Uniforms
  • Groom Uniform
  • Music
  • Ambiance Perfume
  • Stationary (Letterhead, envelopes, business cards…)
  • Cartier Champagne
  • Boutique Stamp
  • CRM gifts

• Ensure the boutique’s inventory is properly done.
• It System & Reporting:
  • iPad, iPhone & Cartier Email for boutique staff: implementation, maintenance, and support
  • Liaison with It department to identify and solve It challenges
  • Coordinate implementation of any new It tools created by International such as Retail Os
  • Check that all boutiques upload daily their sales in Booster and update the different reports on time.

• Boutique Agreements:
  • Responsible for the control and safekeeping of all the legal documents as they relate to the external boutiques, in collaboration with Commercial Partnership Manager: legal agreements, contracts & addendums with boutique external partners.
  • Assist with New/Updated Contracts and Termination Letters in coordination with Commercial Partnership Manager.

2 Boutiques Performance

2.1 Boutiques Action Plans

• Orchestrate the Boutique Action Plans in collaboration with the Area Managers, the Boutique Managers, and all relevant Cartier departments.
• In charge of initiating, building, harmonizing, updating, and following up on the Boutique Action Plans.

2.2 Boutiques Kpis & Follow-Up

• Define the set of Kpis (measure, target) in collaboration with Area Managers, Coaches, and Boutique Managers.
• Is responsible for Kpis recommendation and follow-up.
• Support the Boutique Managers to elevate Sales Team performance by providing Kpis and helping address topics.
• Communicate on a constant basis with the boutiques (weekly / bi-weekly calls).
• Support the boutiques in their daily operations.
• Monitor closely the client barometer results and implement action plans to ensure a high-level experience for our clients. Continuous improvement.

2.3 Reporting

• Provide & monitor boutiques’ performance through different reports:
  • Retail Global Dashboard
  • Individual Boutique Dashboards
  • Weekly Dashboard
  • Commercial Communique Missed-opportunities Tracker

• In charge of boutique reports requested by HQ (KPIs, performances, staffing, partner info, Booster accuracy etc.)

3. Special Projects & Support To The Commercial Team

• In charge of boutique presentations (Team Meetings, Seminars, Strategic Plan etc).
• In charge of organizing and orchestrating Boutique Seminars.
• Assist on the preparation of market visits; ensuring team members are properly briefed and aware of the different points to check or to have in mind before the trip.
• Contribute actively to strategic projects such as boutique openings/relocations/closings. Orchestrate the boutique briefs.
• Contribute to special committees as needed for product launches, new programs, etc

Qualifications:

Education:

• Bachelor’s Degree in a business-related field
• Master Degree preferred

Required Experience:

• Prior experience in a boutique is a must
• 4-5 year experience (boutique or corporate)
• Luxury sales and supervisory experience preferred.

Technical Skills/Abilities:

• Technical Skills
  • Strong It literacy with full proficiency in Excel, PowerPoint & Word
  • Sap experience preferred
  • Fluent in both Spanish and English. Portuguese & French are a plus

• Abilities
  • Detail oriented and analytical
  • Strong organizational skills and great attention to detail
  • Problem-solving skills
  • Service-minded nature
  • Outgoing personality with high interpersonal and presentation skills
  • Ability to develop and motivate teams to achieve goals.