Saks Fifth Avenue first opened its doors in 1924, taking up a full city block on one of the world’s most prestigious shopping streets. Since then, Saks has changed the luxury retail game and become an icon of style and innovation—from world-famous window displays and impactful in-store art exhibitions to unforgettable, curated designer collections and a seamless online shopping experience.
The Saks team is at the cutting edge of high-end fashion, bringing the new luxury experience to customers far and wide. At the core of the Saks culture is a commitment to people—whether it’s surprising and delighting shoppers, supporting the growth of every team member or using the Saks platform to create change and champion causes.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
What This Position is All About
The Customer Service Representative (CSR) represents Saks Fifth Avenue’s ideals of service and quality to the customer. The CSR responds to all assigned customer escalations, ensuring a timely response and resolution to issues, ensuring the customer’s overall or Saks Fifth Avenue’s experience is a positive one. The CSR must be able to work in a team-oriented environment, have strong people skills and be comfortable with building client relationships. The CSR must be able to support the Call Center Hours of Operation with flexible shifts Sunday to Saturday and increased hours as needed during peak business periods.
Who You Are:
You Also Have:
Your Life and Career at SFA:
Saks Fifth Avenue first opened its doors in 1924, taking up a full city block on one of the world’s most prestigious shopping streets. Since then, Saks has changed the luxury retail game and become an icon of style and innovation—from world-famous window displays and impactful in-store art exhibitions to unforgettable, curated designer collections and a seamless online shopping experience.
The Saks team is at the cutting edge of high-end fashion, bringing the new luxury experience to customers far and wide. At the core of the Saks culture is a commitment to people—whether it’s surprising and delighting shoppers, supporting the growth of every team member or using the Saks platform to create change and champion causes.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
Summary
As a Client Advisor, you will engage with clients to provide exceptional customer service and become their trusted style advisor. You will utilize the latest technology for outreach and selling, both in-store and digitally, and report to the Sales Manager.
Responsibilities
Requirements
NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.
Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.
Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.
