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Market:QC - Montreal
Industry Segment:Digital Fashion
Category:Operations
Seniority:Associate
Job Type:Full time

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Reporting to the Operations Manager, Workflow Planning, the Workflow Control Specialist is responsible for the day-to-day management of flow standards pertaining to the NGFC/Operations process path. They will work with operation leaders to monitor the execution of the shift/daily plan, and escalate risks or standard work deviations. The ideal candidate has a strong understanding of workflow management, and has prior experience working within a high volume operations setting.

The role of a Workflow Control Specialist is to oversee the flow of work within a process path and partner with operations leaders to remove inefficiencies and propose solutions to optimize the flow . They are responsible for ensuring that work processes are efficient, effective, and meet the needs of the organisation and its stakeholders.

Responsibilities

Workplace Safety (10%)

  • Maintain a safe, organised, and clean work environment following 5S
  • Adhere to health and safety procedures

Workflow Organisation (60%)

  • Review the daily workflow performance of the process path, and ensure compliance with all operational metrics and service level agreements
  • Monitor the progress of the process path, ensuring operational tasks are completed on time; lead the solutions for troubleshooting workflow exceptions management, such as flow jams, outstanding tasks, resources idle time, etc.
  • Partner with Business Process Owners (BPOs) & Operations Leaders in developing and implementing efficient workflow processes and procedures that address the bottlenecks
  • Evaluate performance metrics to assess the effectiveness of workflow processes
  • Collaborate with other operational teams to ensure that workflows are coordinated and aligned with overall business objectives
  • Perform tasks according to the established workflow process, such as data entry, file management, and document processing
  • Monitor workflow queues and prioritise tasks based on urgency and importance
  • Resolve and/or escalate issues or errors that occur during the workflow process
  • Communicate with other team members to ensure that tasks are coordinated and completed efficiently
  • Maintain accurate records and documentation of workflow activities and outcomes

Process Improvements (30%)

  • Actively participate in the culture of continuous improvement and customer focus in all areas
  • Perform root cause analysis to identify performance gaps and proactively implement changes to bridge said gaps
  • Remain abreast of industry best practices and act as a subject matter expert in flow management tools, and processes, and how they interconnect with the different process paths within the Fc Operations
  • Work with Managers and Peers on the implementation of continuous improvement strategies and problem solving tools
  • Ensure improvements and solutions enable a positive customer experience and reduced lead times

Qualifications

  • Bachelor’s degree in Engineering, Business, Mathematics or a related analytical field
  • 2-3 years of supply chain experience in a high volume fulfilment centre or manufacturing operation
  • Data Science skills, including SQL experience
  • Flexible working schedule including weekends, days, evenings, nights, overtime (Mandatory requirement)
  • Experience with automation within all aspects of the fulfilment process, an asset
  • Advanced knowledge of Microsoft Office Suite and Warehouse Management Systems
  • Exposure to Lean Six Sigma and ISO System, an asset
  • Strong written and verbal communication skills in both French and English

Skills

  • Adept at analytical work with the ability to dive deep into data and provide thought-provoking, workable business solutions
  • Proven ability to communicate effectively
  • Strong and demonstrated problem solving skills
  • Critical thinking and ability to turn data into insightful interpretations
  • Detail-oriented with solid organisational and process oriented skills
  • Customer driven approach
  • Ability to work independently in a fast-paced environment
  • Mathematical skills

MarketQC - Montreal
Industry SegmentDigital Fashion
CategoryOperations
SeniorityAssociate
Job TypeFull time

SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.

SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Digital Fashion
Single Page

No longer accepting applications

No data was found
Workflow Control Specialist
SSENSE
Montreal
Digital Fashion
Full time
Posted 1 year ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Purpose

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the client experience

  • Greets and welcomes clients throughout all areas of the store
  • Connects with clients in a friendly and meaningful way
  • Provides clients advice and knowledge that they may not have realized they needed
  • Makes every client interaction a personal and seamless experience
  • Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through omni channel and out of home base selling

  • Educates self and client on merchandise, events, promotions, policy and services
  • Demonstrates expert styling and brand knowledge
  • Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
  • Graciously takes returns and offers options based on client’s needs
  • Takes an omnitude approach to identify and recommend merchandise across all channels
  • Utilizes selling tools and store technology to sell across all channels effectively
  • Promotes benefits of the InCircle program and opens new accounts
  • Achieves personal sales and out of home base selling goals (KPI)

Cultivate and grow client base

  • Cultivates the client relationship through personalized connection
  • Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
  • Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
  • Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
  • Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

Champion operational excellence

  • Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
  • Ensures audit compliance

Contribute to team success

  • Partners with others to provide the best client experience
  • Actively creates a positive work environment through teamwork and collaboration
  • Maintains positive working relationships throughout the company

Additional Information

  • Posting Date: Oct 26, 2022
  • Overtime Status: Non-exempt

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

No longer accepting applications

Beauty Ambassador – La Mer

Posted 2 years ago
Mclean
Market: VA - Tysons
Industry Segment: Beauty and Fragrance, Department Stores
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Beauty Ambassador – La Mer
Neiman Marcus
Mclean
Beauty and Fragrance, Department Stores
Full time
Posted 2 years ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Workflow Control Specialist

SSENSE

Montreal

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