Account Services Collections Specialist

As an Account Services Collections Specialist, you will serve as an Ambassador for Nordstrom, managing inbound and outbound phone calls from customers in a virtual environment. This fully remote position requires a compassionate, empathetic, and solutions-oriented individual committed to delivering Legendary Customer Service.

• Service past due accounts via inbound and outbound calls.
• Adhere to and follow all relevant state and federal collection guidelines.
• Negotiate payment solutions to bring in revenue.
• Use a consultative approach to encourage future card usage.
• Assist the card services customer service inbound call center as needed.
• Utilize tools and knowledge base to solve problems quickly.

• 6+ months collection-related experience and/or first party collections experience preferred.
• 6+ months in customer service required.
• Ability to be licensed by the state of Minnesota as a debt collector required.
• Ability to handle a high volume of calls with detail and accuracy while delivering excellent customer experience.
• A quiet, distraction-free, secure workspace.
• Ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera when requested by leadership.
• High level of self-motivation and ability to work autonomously with minimal supervision in a virtual environment.
• Demonstrated computer experience and technical troubleshooting acumen, as well as ability to navigate through multiple systems at once with dual monitors.
• Ability to independently apply strong analytical, problem-solving, and decision-making skills.
• Ability to work with integrity and respect confidentiality.
• Clear and professional communication skills with customers and co-workers, both verbally and written.
• Ability to work a flexible schedule.