Summary
Responsible for monitoring customer accounts for timely payments and managing chargebacks related to shortages, pricing, discounts, destroyed and return discrepancies for assigned brands. Role involves collecting payments, researching disputed chargebacks, interacting with operations and sales, and maintaining accurate records and reports. Position is hybrid with on-site presence required three days per week.
Responsibilities
- Contact customers with overdue accounts to collect payments and send proofs of delivery for disputed invoices.
- Identify and escalate high risk accounts to management and prepare credit and collection reports.
- Monitor and research chargebacks related to outbound shipping and merchandise expenses.
- Work with EDI, operations, customer management and sales to resolve chargeback root causes.
- Follow customer vendor manuals and routing guides to pursue collection of invalid claims.
- Seek sales approval for write offs or credit issuance for destroyed in field, testers, and markdown allowances prior to month end.
- Maintain low balances on unknown claims by obtaining claim copies via portals or email.
- Perform chargeback code changes timely and accurately and maintain positive customer relationships for settlement negotiations.
- Notify management of issues affecting claim balances and perform additional tasks as required.
Requirements
- Prefer 3 years of accounts receivable experience in the retail industry.
- Proficiency in Excel at an intermediate level.
- Excellent organizational and communication skills.
- Ability to multitask and work independently.
- Experience researching and resolving chargebacks and working with EDI processes.
- Familiarity with customer routing guides and vendor manuals.
- Experience preparing reports on credit and collection activities.
- Ability to maintain positive relationships with customers and negotiate settlements.
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